Client Service Supervisor

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　　Job Details

　　Requisition #:

　　193800

　　Location:

　　Pittsburgh, PA 15233

　　Category:

　　Client Services

　　Salary:

　　Starting at $43,000 per year

　　Position Details

　　Position Overview

　　The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient’s needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.

　　Essential Job Functions

　　Maintains a current awareness of the abilities and limitations of each field/external staff member.

　　Demonstrates a thorough knowledge and adherence to company policies and procedures.

　　Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.

　　Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

　　Demonstrates an active and positive role in evaluating staff performance

　　Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.

　　Assist in provision of orientation and training for new staff members.

　　Coordinates staffing needs according to branch location guidelines

　　Manage and maintain staffing schedule according to branch location guidelines

　　Coordinate orientation and training scheduling

　　Coordinate work schedules by allocating employees in shifts and positions

　　Coordinate shift back-fill activities in the event of caregiver tardiness or absences

　　Be primary point of contact with patient family regarding staffing schedules

　　Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.

　　Requirements

　　High school diploma or GED

　　Must be able to work after hours on-call schedule

　　Proficient Microsoft Office skills

　　Proficient typing skills

　　Preferences

　　Bachelor’s Degree

　　Six (6) months previous agency staffing or recruiting experience

　　One (1) year previous office work experience a plus

　　Healthcare experience a plus

　　Bilingual a plus

　　Other Skills/Abilities

　　Must be able to adhere to confidentiality standards and professional boundaries at all times

　　Ability to remain calm and professional in stressful situations

　　Ability to multi-task

　　Attention to detail

　　Time Management

　　Effective problem-solving and conflict resolution skills

　　Excellent organization and communication skills

　　Quick-thinking and astute decision making skills

　　Physical Demands

　　Must be able to speak, write, read and understand English

　　Occasional lifting, carrying, pushing and pulling of 25 pounds

　　Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

　　Ability to climb stairs

　　Must have visual and hearing acuity

　　Environment

　　Performs duties in an office environment with occasional field visits during agency operating hours

　　Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

　　Other Duties

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

　　Vaccination Requirements

　　As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

　　As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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