Client Service Representative

　　We are seeking an experienced Client Service Representative to join our team.

　　At VCA Brighton Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

　　We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

　　Why We Need You

　　As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

　　• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

　　• Scheduling and confirming appointments.

　　• Placing outbound calls for follow-ups and reaching out to prospective clients.

　　• Presenting and explaining fees, including processing payments.

　　• Recommending, selecting, and obtaining products and services, including prescriptions.

　　• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

　　• Managing medical records, charts, reports and correspondence.

　　• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

　　The ideal candidate would also be someone that is interested in learning some of the veterinary assistant skills as well so that they can be cross trained to work in both the CSR role and as an assistant, although this is not required.

　　We are looking for someone that would be interested in working 30-40 hours per week, which would be full time. Must be available for shifts that fall between 8am - 7:30pm and a couple of Saturdays per month.

　　If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

　　Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

　　The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

　　We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com