At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

　　Job Description

　　Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.

　　Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

　　This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

　　This active posting is for a Client Relationship Consultant role: Client Relationship Consultant 1, Client Relationship Consultant 2, Client Relationship Consultant 3 and Client Relationship Consultant 4. Below are the basic qualifications and preferred experience for each level of role. Your level of experience will be reviewed and matched to the appropriate job level when you apply to this posting.

　　Client Relationship Consultant 1

　　Basic Qualifications

　　High school diploma or equivalent

　　One to three years of customer service experience

　　One to three years of sales experience

　　Preferred Skills/Experience

　　Proven ability to build and foster relationships with clients through proactive outreach and follow up

　　Ability to effectively engage and communicate with clients

　　Basic knowledge of applicable bank and branch policies, procedures and support systems

　　Proven customer service and interpersonal skills

　　Experience with using and demonstrating digital products and self-service technologies

　　Ability to explore and identify a customer’s true needs while leveraging a digital first mindset

　　Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

　　Experience in the financial services industry preferred

　　Client Relationship Consultant 2

　　Basic Qualifications

　　High school diploma or equivalent

　　Three to four years of customer service experience

　　Three to four years of sales experience

　　Preferred Skills/Experience

　　Proven ability to build and foster relationships with clients through proactive outreach and follow up

　　Ability to effectively engage and communicate with clients

　　Thorough knowledge of applicable bank and branch policies, procedures and support systems

　　Proven customer service and interpersonal skills

　　Experience with using and demonstrating digital products and self-service technologiesAbility to explore and identify a customer’s true needs while leveraging a digital first mindset

　　Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

　　Experience in the financial services industry preferred

　　Client Relationship Consultant 3

　　Basic Qualifications

　　High school diploma or equivalent

　　Four to five years of customer service experience

　　Four to five years of sales experience

　　Preferred Skills/Experience

　　Proven ability to build and foster relationships with clients through proactive outreach and follow up

　　Ability to effectively engage and communicate with clients

　　Thorough knowledge of applicable bank and branch policies, procedures and support systems

　　Thorough knowledge of all retail products and services

　　Proven customer service and interpersonal skills

　　Experience in participating in sales campaigns/promotions

　　Experience with using and demonstrating digital products and self-service technologies

　　Ability to explore and identify a customer’s true needs while leveraging a digital first mindset

　　Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively

　　Experience in the financial services industry preferred

　　Client Relationship Consultant 4

　　Basic Qualifications

　　High school diploma or equivalent

　　Five or more years of customer service experience

　　Five or more years of sales experience

　　Preferred Skills/Experience

　　Advanced knowledge of retail product philosophy, policy, procedures, documentation and systems

　　Advanced knowledge of all retail products and services

　　Proven customer service and interpersonal skills

　　Experience in participating in sales campaigns/promotions

　　Strong mathematical, problem-solving, and negotiation skills

　　Strong verbal and written communication skills

　　Experience in the financial services industry preferred

　　Previous supervisory experience preferred

　　If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

　　Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

　　Benefits:

　　Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

　　Healthcare (medical, dental, vision)

　　Basic term and optional term life insurance

　　Short-term and long-term disability

　　Pregnancy disability and parental leave

　　401(k) and employer-funded retirement plan

　　Paid vacation (from two to five weeks depending on salary grade and tenure)

　　Up to 11 paid holiday opportunities

　　Adoption assistance

　　Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

　　EEO is the Law

　　U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

　　E-Verify

　　U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

　　The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.92 - $24.11

　　U.S. Bank accepts applications for this position on an ongoing basis.