Overview

　　Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.

　　The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

　　Responsibilities

　　Client Experience:

　　Greets clients and visitors into the clinic by standing and extending a warm welcomeAnswers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients Manage treatment book schedules through assisting clients with scheduling needs and schedule optimizationAssists client by checking them in and out including payment managementProvides clinic tours as needed to new clientsActively recommend, promote, educate, and sell medical aesthetic services and productsClinic Operations

　　Verifying client information, medical history, and confirming purpose of visit in accordance with protocolsChaperone services as neededEnsures clinic email is reviewed and handled accordinglyMaintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stockingAssist in inventory intake and recordkeeping, ordering suppliesHIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving Adheres to professional standards, policies, and procedures; and federal, state, and local requirementsMaintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals Other Clinic duties as assigned

　　Qualifications

　　Qualifications 

　　High School Diploma or equivalent1+ years of sales and or customer service experience in a retail, restaurant or related in-person environmentWorking knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)Proven track record of creating excellent customer experiencesAbility to multitask and prioritize client experience, with clinic operational dutiesAbility to operate with a high degree of integrity and confidentiality with sensitive, customer health-related informationAbility to gain a working knowledge on products and services to assist with client questionsRapid learner with the ability to grasp concepts and protocolMaintaining a professional appearance and demeanor at all times Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change  Clear and engaging communication skills, including effective written and oralWhy Ideal Image?

　　Compensation:  

　　Competitive compensation and bonus opportunities  Comprehensive benefits:  

　　Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts  401k Plan with Employer Match  Employer-paid life insurance and short term disability  Paid time off:  

　　Company paid holidays and vacation days  Additional benefits:  

　　Discounted cosmetic services for employee, family, and friends  Cosmetic products discount  Amazing company culture  Rapid growth opportunityAnd more!   

　　Ideal Image is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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