GENERAL DESCRIPTION OF THE JOB:

　　Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.

　　JOB ACTIVITIES:

　　Ambassador and spokesperson for the company

　　Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done

　　Communicate with the customer and answer their questions and concerns

　　Assist callers in understanding their problem and communicate fee’s, method of service, and payment options

　　Utilizes scheduling priorities to schedule an appointment time

　　Answers phones correctly and in a professional manner.

　　Takes calls correctly using scripts and professional practice steps

　　Enters all customer data in the computer

　　Complete customer letters

　　Maintains invoice files

　　Marketing preparation (letters, invoice packets)

　　Work as a team with other team members

　　Understand and follow all company philosophies, policies and procedures

　　Understand and follow written and verbal instructions given

　　Represent the company in a professional manner

　　Perform related work as assigned

　　Meet company performance standards per performance reviews

　　Follow all company safety rules and requirements

　　Assists administration however requested

　　Offers ICPO’s as needed

　　GENERAL QUALIFICATIONS and REQUIREMENTS:

　　Experience and Training, Education, Knowledge, Skills & Abilities:

　　Should have experience in the area of customer service

　　On the job training will be provided

　　Some dispatching experience helpful, but not necessary

　　High school diploma or GED

　　Some knowledge of the Windows Operating system

　　Basic knowledge of filing systems; including alphabetical and numerical systems

　　Other:

　　Required to sign a Confidentiality agreement with the company

　　Successfully complete all background checks, drug testing and employment screening

　　Qualifications