MPF Federal is seeking an experienced Client Account Manager with telemedicine experience. The incumbent will be expected to perform well in a team environment and possess the ability to work independently with minimal supervision. The ability to multitask and strong attention to detail is essential in this role along with staying focused in a fast-paced environment.

　　Salary is dependent on qualifications, skills, and relevant experience.

　　Functions and Responsibilities:

　　Review employee call metrics

　　Monitor and manage employee attendance and time sheets

　　Manager overall employee performance, including but not limited to disciplinary actions

　　Interact directly with the client on questions about invoicing, communicating employee status, and other matters

　　Assures the delivery of quality services in accordance with company and client standards

　　Promotes a positive and professional image and is a role model, coach, mentor, problem solver and resource for staff and peers

　　Responsible for management of FTE component of staff

　　Collaborates with other members of the team to assure the delivery of customer care

　　Participates in performance reviews and performance improvement plans

　　Evaluates reports and looks for areas of strength and improvement

　　Presents monthly and annual call center action plans and objectives

　　Maintains knowledge related to the operations of the department

　　Demonstrates positive customer service, fosters positive employee relations, and assures staff adherence to the company’s and customers’ requirements

　　Conducts interviews, hires, evaluates, counsels, and terminates employees as per the company’s policy

　　Assures compliance with governmental, and state regulations and accreditation standards

　　Ensures service excellence initiatives and achieves organizational goals for client satisfaction

　　Attends all meetings as required.

　　Submits all other work reports as required/requested by the manager

　　Creates and maintains a culture of shared governance

　　Performs all other related duties as assigned

　　Required Qualifications

　　Minimum of associate degree, bachelor’s preferred

　　2-5 years’ experience working in a call center, preferably telemedicine

　　2 or more years management/leadership experience required

　　Ability to demonstrate a fundamental knowledge of management skills

　　Excellent Communication Skills (written & verbal)

　　Demonstrated teamwork and adaptability

　　Strong problem-solving, judgment & decision-making, and ability to rapidly assess and respond appropriately to situational needs

　　Strong organizational and leadership skills

　　Customer focus and customer service skills

　　Ability to remain calm and in control of situations, multitask in a busy environment and communicate professionally

　　Proficient with Microsoft Office: Teams, SharePoint, Word, Excel, PowerPoint

　　Must be US Citizen and ability to obtain a Favorable Background Check

　　Preferred Qualifications:

　　Telemedicine

　　Bachelors Degree

　　MPF Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.