MPF Federal is seeking an experienced Client Account Manager with telemedicine experience. The incumbent will be expected to perform well in a team environment and possess the ability to work independently with minimal supervision. The ability to multitask and strong attention to detail is essential in this role along with staying focused in a fast-paced environment.
Salary is dependent on qualifications, skills, and relevant experience.
Functions and Responsibilities:
Review employee call metrics
Monitor and manage employee attendance and time sheets
Manager overall employee performance, including but not limited to disciplinary actions
Interact directly with the client on questions about invoicing, communicating employee status, and other matters
Assures the delivery of quality services in accordance with company and client standards
Promotes a positive and professional image and is a role model, coach, mentor, problem solver and resource for staff and peers
Responsible for management of FTE component of staff
Collaborates with other members of the team to assure the delivery of customer care
Participates in performance reviews and performance improvement plans
Evaluates reports and looks for areas of strength and improvement
Presents monthly and annual call center action plans and objectives
Maintains knowledge related to the operations of the department
Demonstrates positive customer service, fosters positive employee relations, and assures staff adherence to the company’s and customers’ requirements
Conducts interviews, hires, evaluates, counsels, and terminates employees as per the company’s policy
Assures compliance with governmental, and state regulations and accreditation standards
Ensures service excellence initiatives and achieves organizational goals for client satisfaction
Attends all meetings as required.
Submits all other work reports as required/requested by the manager
Creates and maintains a culture of shared governance
Performs all other related duties as assigned
Required Qualifications
Minimum of associate degree, bachelor’s preferred
2-5 years’ experience working in a call center, preferably telemedicine
2 or more years management/leadership experience required
Ability to demonstrate a fundamental knowledge of management skills
Excellent Communication Skills (written & verbal)
Demonstrated teamwork and adaptability
Strong problem-solving, judgment & decision-making, and ability to rapidly assess and respond appropriately to situational needs
Strong organizational and leadership skills
Customer focus and customer service skills
Ability to remain calm and in control of situations, multitask in a busy environment and communicate professionally
Proficient with Microsoft Office: Teams, SharePoint, Word, Excel, PowerPoint
Must be US Citizen and ability to obtain a Favorable Background Check
Preferred Qualifications:
Telemedicine
Bachelors Degree
MPF Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.