Job Overview

　　As an Avanade Client Account Lead you are responsible for building an enduring, trusted client relationship while focusing on sales, revenue, delivery, and client satisfaction. You work closely with the head of the Resources Client Group to create, own, execute and maintain the Client Account Plan for Avanade and drive integration with Accenture and Microsoft. You may be assigned to single Client or work within a client sector whereby you work across several existing accounts, and/or work with the sales leads to secure new accounts. A depth of knowledge in the Resources sector (Oil & Gas, Mining, Utilities) is preferred, along with a passion to expand your industry knowledge within this and other industries as driven by business priorities.

　　Key Accountabilities

　　Account Management

　　Create a combined Relationship Map and Power Map to nurture account growth. This would include client contacts, Accenture relationship and Microsoft relationships* In-depth understanding of projects currently being delivered and support of delivery leadership and broader team to ensure alignment with expectations. Act as a point of escalation/problem-solving as requiredOwn and report on account financials and operationsEnsure the client's experience with Avanade is positive and referenceableCultivate alliance relationships (MSFT and others)Account Leadership

　　Build/own a clear strategy for sales and revenue growth within the identified account(s). Identify pain points, roadblocks, and pitfalls in the innovation pipeline and ways to overcome them.

　　Manage the execution of the strategy, incorporating alignment with Accenture and Microsoft. * Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

　　Leverage references and Industry thought leadershipChampion continuous innovationSelling

　　Actively look for ways in which additional products/services can grow the value of the customer's account within the organizationDrive and secure customer commitment through exceptional service interactions, ensuring the customer is consistently gaining value from the product/serviceOwn proposal/deal strategy, leading a virtual pursuit team of solution, pricing, and legal experts to successful opportunitiesDevelop proposals, business cases, statements of work as requiredTeam Leadership

　　Contribute to the development of annual and longer-term business plans; forecast performance against business Key Performance Indicators (KPIs)Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as requiredKey Performance Indicators

　　Client Experience

　　Overall & thought leadership / inspirationAccount Growth

　　Account Sales & Revenue GrowthAccount level profitabilityAccount Revenue diversity across multiple Avanade offerings

　　Chargeability

　　Competencies

　　Client Focus* Business InsightStrategic MindsetCultivates InnovationStrategic PlanningTeam AlignmentAction OrientedEnsures AccountabilityManages AmbiguityResourcefulnessBuilds NetworksBalances StakeholdersCommunicates EffectivelyKnowledge, Skills and Abilities

　　Builds strong customer relationships and delivers customer-centric solutions* Applies knowledge of client’s business and the marketplace to drive growth and customer satisfactionSees ahead to future possibilities and translates them into breakthrough strategiesConstantly looks for new ideas and innovative ways of doing thingsTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmSkillful negotiation abilityHolds self and others accountable to meet commitmentsExceptional ability to build formal and informal relationship networks inside and outside the organizationDisseminates knowledge, insights, and updates in a polished, precise, and compelling mannerUses compelling arguments to gain the support and commitment of othersActively seeks new ways to grow and be challenged using both formal and informal development channelsEducation, Certifications and Experience

　　Avanade always appreciates Bachelor's Degrees & MBAs.  However, we value a variety of Education backgrounds & levels of Degrees as well as equivalent work experience. The successful candidate will have 10+ years of client partner experience in software solution expertise and well as in related resources industries.Employment Transparency

　　Avanade® is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.

　　Federal Notices

　　EEO is the Law Poster: https://sandboxavanadestaging.avature.net/portal/8/files/eeocselfprint_poster.pdf

　　EEO is the Law Poster: Supplement https://sandboxavanadestaging.avature.net/portal/8/files/OFCCPEEOSupplementFinalJRFQA508c.pdf

　　E-Verify Participation: Poster https://sandboxavanadestaging.avature.net/portal/8/files/E-VerifyParticipationPoster.pdf

　　Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf

　　Pay Transparency Policy: https://sandboxavanadestaging.avature.net/portal/8/files/pay-transpEnglishunformattedESQA508c.pdf

　　State Notices

　　Los Angeles Notice: https://sandboxavanadestaging.avature.net/portal/8/files/Banthe%20BoxPosterPrivateEmployersasof82318.pdf

　　Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at [email protected] or call (206) 239-5610 and let us know the nature of your request and your contact information.