Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　Position Purpose:

　　The Clerk Scheduler is responsible for greeting and directing patients, answering the telephone, filing, ordering clinical tests, scheduling patient appointments, obtaining medical records, supporting patient care functions, and other clerical duties.

　　What you will Do:

　　Demonstrates customer service to others as a number one priority and accomplishes this by integrating Service Excellence into all aspects of the workday, taking responsibility for service recovery and working for outcomes that delight the customer.

　　Provides a warm welcome to all patients and public entering the area and directs them to proper areas, anticipates their needs and as they leave. Answers the telephone promptly using good telephone etiquette skills. Directs the call and relays messages appropriately.

　　Schedules and coordinates patient appointments efficiently, assessing for level of priority, which may be during peak workload times that require multi-tasking several requests at one time.

　　Initiates pre-service check on all treatment(s), test(s), and procedures ordered by provider(s) and/or nursing staff members.

　　Works directly with patients providing instructions regarding required prep for ordered tests/procedures.

　　Serves as a resource to others both in and out of the department.

　　Accurately enters into the computer appropriate tests and data ordered by the physician(s) and staff ensuring orders, pre-service checks, and other required information are not missed to ensure the patient is cared for efficiently.

　　Performs filing, copying of documents, reconciling schedule at the end of each day and other secretarial duties.

　　Hours/Schedule:

　　Monday - Friday working varied day shift schedules (7:45am-4:15pm, 8:00am-4:30pm, 8:15am-4:45pm or 8:50am-5:00pm).

　　Minimum Qualifications:

　　High school diploma or equivalent is required.

　　Must possess excellent verbal and written communication and organizational skills.

　　Sensitivity toward the needs of the cancer patients and their families.

　　Self-motivated, detail-oriented individual able to work with minimum supervision and possess the ability to work under pressure due to fluctuating workloads.

　　Ability to work as a team.

　　Position Highlights and Benefits

　　MercyOne Nurses Rock Scholarship - loan repayment for ADN or BSN

　　Education Assistance offered

　　Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

　　Competitive wages; including weekend and night differentials

　　Generous paid time off program

　　Retirement Savings program with employer match starting on Day 1

　　Ministry/Facility Information:

　　MercyOne North Iowa Medical Center provides expert health care to 15 counties.

　　MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

　　With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

　　MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran