At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

　　Job Description

　　Responsible for monitoring bankruptcy files including phone calls, proof of claims, final cure notices, closing and ancillary process along with attorney referrals, and quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees as needed. Ensures proper application of compliance within internal and regulatory standards, guidelines, and procedures.

　　This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location, while having flexibility on their work location for the other working days.

　　Basic Qualifications

　　High school diploma or equivalent

　　Typically up to two years of related experience

　　Preferred Skills/Experience

　　Basic understanding of the mortgage industry and/or bankruptcy

　　Demonstrated administrative skills and acute attention to detail

　　Ability to manage multiple tasks/projects and deadlines simultaneously

　　Ability to identify and resolve exceptions and to interpret data

　　Proficient PC skills in word processing, spread sheets and graphics

　　Good grammatical, verbal and written communication skills

　　#CBBO

　　#USBOps

　　If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

　　Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

　　Benefits:

　　Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

　　Healthcare (medical, dental, vision)

　　Basic term and optional term life insurance

　　Short-term and long-term disability

　　Pregnancy disability and parental leave

　　401(k) and employer-funded retirement plan

　　Paid vacation (from two to five weeks depending on salary grade and tenure)

　　Up to 11 paid holiday opportunities

　　Adoption assistance

　　Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

　　EEO is the Law

　　U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

　　E-Verify

　　U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

　　The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

　　Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.