Clerical Assistant 2 - Luzerne CAO

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　　Clerical Assistant 2 - Luzerne CAO

　　Salary

　　$34,621.00 - $50,915.00 Annually

　　Location

　　Luzerne County, PA

　　Job Type

　　Civil Service Permanent Full-Time

　　Job Number

　　CS-2024-74470-00102

　　Department

　　Department of Human Services

　　Division

　　HS Luzerne CAO Hdq

　　Opening Date

　　01/24/2024

　　Closing Date

　　2/7/2024 11:59 PM Eastern

　　Job Code

　　00102

　　Position Number

　　00294407

　　Union

　　AFSCME

　　Bargaining Unit

　　A1

　　Pay Group

　　ST03

　　Bureau / Division Code

　　00210400

　　Bureau / Division

　　Office of Income Maintenance/Luzerne County Assistance Office

　　Worksite Address

　　205 S. Washington Street

　　City

　　Wilkes-Barre, Pennsylvania

　　Zip Code

　　18711

　　Contact Name

　　Sharon Rodriguez

　　Contact Email

　　[email protected]

　　Description

　　Benefits

　　Questions

　　THE POSITION

　　Are you an experienced and motivated administrative professional with exceptional organizational skills looking for a new career? If you are looking for a rewarding career in public service and want to make a difference in the lives of those who live in your community, a Clerical Assistant 2 position is for you!

　　DESCRIPTION OF WORK

　　As a Clerical Assistant 2, you will perform a wide-range of clerical duties which will enhance staff members’ ability to provide quality services to the citizens of Pennsylvania. You will engage in a variety of clerical and general office duties by following office procedures and using relevant systems. Clerical Assistant 2s interact with the public in a courteous and professional manner both in person and via telephone. You will utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail. Job duties are carried out under the general supervision of a Clerical Supervisor.

　　Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00294407) .

　　Work Schedule and Additional Information:

　　Full-time employment

　　Hours of work are 8:30 AM to 5:00 PM, Monday - Friday, with 1-hour lunch.

　　Overtime and travel as needed.

　　Shift work: No

　　WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

　　The Department of Human Services provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.

　　Salary: In some cases, the starting salary may be non-negotiable.

　　You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.

　　REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONS

　　Minimum Experience and Training Requirements:

　　Six months as a Clerical Assistant 1 (commonwealth title);or

　　Graduation from high school; or

　　An equivalent combination of experience and training.

　　Other Requirements:

　　You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

　　Hiring preference for this vacancy will be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.

　　You must be able to perform essential job functions.

　　How to Apply:

　　Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

　　Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

　　Failure to comply with the above application requirements will eliminate you from consideration for this position.

　　Veterans:

　　Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

　　Telecommunications Relay Service (TRS):

　　711 (hearing and speech disabilities or other individuals).

　　If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

　　Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

　　Your score is valid for this specific posting only.

　　You must provide complete and accurate information or:

　　your score may be lower than deserved.

　　you may be disqualified.

　　You may only apply/test once for this posting.

　　Your results will be provided via email.

　　Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

　　Health & Wellness

　　We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

　　Compensation & Financial Planning

　　We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

　　Work/Life Balance

　　We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

　　Values and Culture

　　We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

　　Employee Perks

　　Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

　　For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

　　*Eligibility rules apply.

　　01

　　CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

　　All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

　　Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

　　If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

　　If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

　　Yes

　　02

　　WORK BEHAVIOR 1

　　Sorts, files, and retrieves documents.

　　Levels of Performance

　　Select the "Level of Performance" which best describes your claim.

　　I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.

　　I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.

　　I have NO experience related to this work behavior.

　　03

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience

　　The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)

　　The actual duties you performed

　　Your level of responsibility

　　04

　　WORK BEHAVIOR 2

　　Enters information into the computer.

　　Levels of Performance

　　Select the "Level of Performance" which best describes your claim.

　　I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.

　　I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.

　　I have experience entering information into a computer using previously formatted documents or templates.

　　I have NO experience related to this work behavior.

　　05

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience

　　The type(s) of data you entered into the computer

　　The actual duties you performed

　　Your level of responsibility

　　06

　　WORK BEHAVIOR 3

　　Greets visitors, answers telephone inquiries, and responds to emails to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.

　　Levels of Performance

　　Select the "Level of Performance" which best describes your claim.

　　I have experience greeting visitors, answering phone calls, and responding to emails from external contacts, providing assistance on information on inquiries, and forwarding complicated inquires to other staff for follow-up.

　　I have experience greeting visitors, answering phone calls, and responding to emails from other internal staff members or occasionally from external contacts; however, answering phone calls and responding to emails from external contacts was not a routine function of my job.

　　I have NO experience related to this work behavior.

　　07

　　In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience

　　How often you answered calls and from whom

　　The types of emails you responded to (from internal staff or external customers)

　　The actual duties you performed

　　Your level of responsibility

　　08

　　WORK BEHAVIOR 4

　　Operates office equipment.

　　Instructions

　　From the list below, please select all of the office equipment you have experience in operating.

　　Computer

　　Printer

　　Copy Machine

　　Fax Machine

　　Scanner

　　Postage Machine

　　None of the above

　　09

　　In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office experience. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.

　　Required Question

　　Agency

　　Commonwealth of Pennsylvania

　　Address

　　613 North Street

　　Harrisburg, Pennsylvania, 17120

　　Website

　　http://www.employment.pa.gov