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Claims Lead
Claims Lead-August 2024
Phoenix
Aug 28, 2025
ABOUT UBER
At Uber, we reimagine the way the world moves for the better.
10,000+ employees
Technology
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About Claims Lead

  About the Role

  This is an excellent opportunity for an expert claim's professional to gain diversity in their career while leading a team. The US & Canada claims team dives into an exciting set of challenges where we use our skills, experience, and drive to impact current process and new strategy. If this sounds like what you're passionate about, Uber on and get in touch!

  What You'll Do

  Provide day to day direction, leadership, and management of claim functions with a focus on operational excellence, quality claim management, and customer service

  Manage a team of 6-8 associates/advocates who have that go getter mentality

  Implement strategic vision; align team to organizational goals and key initiatives

  Hold team accountable for their performance and development including, but not limited to, effective performance management, evaluation of performance gaps, and appropriate collaboration with Human Resources

  Drive team development; anticipate business needs by identifying key opportunity areas

  Work cross-functionally with various business groups to drive key measures as they relate to insurance claims

  Maintain a high-quality recruiting and on-boarding of new associates and advocates

  Basic Qualifications

  4+ years of experience in motor vehicle liability and personal accident claims handling

  2+ years of frontline leadership experience in a results-driven environment

  High School Diploma obtained

  Preferred Qualifications

  Expertise in managing injury claims

  Bachelor's Degree obtained

  7+ years of professional experience in the insurance industry handling auto claims

  3+ years of formal leadership experience

  Proficient digital literacy required to navigate a paperless environment

  Experience with Google Sheets and/or Excel plus other relevant tooling programs

  About The Team

  Safety & Insurance at Uber is dedicated to keeping people safe every day ! The Safety & Insurance team sits at the core of Uber's business. We're working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company

  For Phoenix, AZ-based roles: The base salary range for this role is USD$75,500 per year - USD$84,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

  Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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