The West Trenton Workers’ Compensation Department is seeking an individual who has a desire to provide superior customer service for their Claims Information Service Representative.

　　The Scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.

　　Job Responsibilities

　　Answer calls from internal and external customers using excellent customer service skills

　　Utilize available tools and databases to provide accurate information to callers

　　Process incoming First Reports of accident via telephone, email and fax accurately and expeditiously

　　Actively listen to and transfer calls when appropriate to achieve a first call resolution

　　Accurately complete authorization requests and escalate requests to appropriate personnel when needed

　　Complete callbacks in a timely manner, documenting calls and results in computer correspondence

　　Navigate multiple computer systems simultaneously to access and document appropriate information

　　Screen all calls and decide what can be handled at the CIS

　　Provide support and back up to other areas in workers’ compensation claims, complete other tasks as needed

　　Required Qualifications and Experience

　　Previous inbound telephone customer service experience in a call center environment preferred

　　Ability to problem solve and work independently

　　Accuracy and attention to detail

　　Ability to provide excellent customer service while demonstrating impeccable phone etiquette

　　Excellent verbal and written communication skills

　　Strong data entry skills

　　Bilingual English/Spanish is preferred

　　Reliability

　　Insurance experience and knowledge of medical terminology a plus

　　Use of Claimcenter, Policycenter, InContact a plus

　　Salary: $38,000 – 45,000 annually. Salary is commensurate with experience and credentials.

　　Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

　　This isn’t just insurance. It’s NJM. When you join the NJM family, you’ll work with talented people who care about doing the right thing by our policyholders as well as each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends – all at the same time.

　　NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.

　　We have been named a Forbes America's Best-in-State Employer for four consecutive years.

　　Come join us! It’s time for you to make a difference alongside our remarkable team.