Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve. Responsibilities Job Summary The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff. Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP. Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet. Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces Monitor and manage capacity of UC resources environments Assist in the development of a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base. Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations. Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization. Completes IT Governance & IT project job assignments to ensure achievement of established project milestones. Qualifications Education Information Technology, Computer Science or a related discipline. Required Experience 3 years Support of Unified Communications technologies. Required Licenses and Certifications IP Networking, Voice Networking Upon Hire Required