Reference #: REQ553505What success looks like in this role:

　　Position Overview:Unisys has been providing IBM mainframe managed services to its clients since 1989. As an IT Specialist, you will be instrumental in providing IBM Mainframe technical solutions and support that tightly align with our client's desired outcomes.You will be part of a high-performance team of technical professionals who work together in the day-to-day administrative and support functions of our client's z/OS systems, primarily at a bank in Latin America, specifically supporting CICS functions. You will participate in project-related activities while interacting closely with the client.Key Responsibilities:Provide Systems Technical support for CICS systems; installation, customization, maintenance, upgrades and support on z/OS.Utilize SMPE and IBM Utilities.Implement Web Services for Intranet and Internet capabilities, utilizing ESB target Windows and Kafka.Implement Web Services for sending and receiving messages to MQ.Provide systems technical support for CICS systems Third-Party software.CSD maintenance and clean-up.Collaborate with z/OS technical staff on CICS portion for third-party software upgrades.Collaborate with application support ad stakeholder personnel.Participate in disaster recovery planning and exercises.Strive for high level client satisfaction for the products/solutions supported.Capable of addressing all questions regarding CICS of z/OS systems.Respond to escalated problems in a timely and accurate manner, ensuring SLA's are met.Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.Document resolutions to reported problems.Identify product and documentation deficiencies and make suggestions for improvement.Analyze and resolve problems escalated within the organization.Work with clients to define requirements for enhancement requests.Contribute to qualifying and assessing client's expectations.Follow up with clients to perform fixes and to confirm resolutions.Ticket and queue management of Incent, Problem and Change Management.Other Responsibilities:Interface and communicate with mid-level client leadership that may include technical presentations.Establish and maintain productive working relationships with Unisys third-party companies and other project teams to facilitate the exchange of information and application of best practices to client solutions.Freely share expertise and knowledge with other project teams.May monitor the performance of internal and external service providers and/or subcontractors to ensure the awareness or requirements and adherence to project quality.

　　You will be successful in this role if you have:Bachelor's degree and a minimum of 8 years' experience in one or more technical disciplines, or equivalent experience. Expertise in System z (z series) and z/OS.Required Skills:Fluent in Spanish and English - reading, writing, and speaking.CA SYSVIEW Realtime Performance Management for CICS and WebsphereMQIBM CICS Transaction Gatewayz/OS, SMPE/E, TSO/ISPF, USS, SDSF, JCL, and CICS.Optional Skills:CA Sysview Performance ManagementIBM Content Collector for File SystemsDB2 ConnectWebSphere Application ServerBMC Control-M and other BMC productsIBM z/OS Mainframe Practitioner Professional certificate

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　　This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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