Reference #: 4329810THE POSITIONAre you looking for a rewarding job making a difference in the lives of children? Join the Bureau of Child Support Enforcement team! As a member of our team, you will be part of a diverse network working to improve the quality of life for families by ensuring a reliable and consistent source of income and medical coverage for families in Pennsylvania and abroad. The work is challenging, but extremely rewarding! There are opportunities for professional development and growth!

　　DESCRIPTION OF WORKAs a Child Support Enforcement Specialist, you will operate the international Bureau of Child Support Enforcement (BCSE) toll-free helpline to resolve and respond to complaints and inquiries received from custodial and non-custodial parents, DRSs, hospitals, birthing units, state and federal legislators, Office of Legislative Affairs (OLA), DVR, attorneys, and the public dealing with multiple programs across multiple branches of government. You will utilize the contracted interpretation service to effectively communicate clearly with the public who has limited English proficiency. be responsible for processing intergovernmental petitions, status requests and requests for assistance within the federally mandated time frames, develop resolution and prepare written responses; conduct comprehensive investigations and maintain subject knowledge, for the Office of the Governor, Lieutenant Governor, Secretary of Human Services, Deputy Secretary for Income Maintenance, the BCSE Bureau Director and Division Director of Central Operations, OLA, who receive inquiries from state and federal legislators, and OCSE. You will also communicate with technical staff from the Bureau of Information Systems, DVR, PACSES Helpdesk, DHS Helpdesk, JNET Helpdesk, and the contracted vendors when problems are identified between the interfaces and recommend sound, effective resolutions.

　　Additional details regarding the duties of this position may be found in the .

　　Work Schedule and Additional Information:Full-time employment.Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.Travel: As needed.Overtime: No.May change based on operational needs.Telework: You may have the opportunity to work from home (telework) part-time after successful completion of your probationary period (4 days telework, 1 day in office). During probationary period, you will be full-time in office. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.Multiple positions may be filled from this posting.Salary:In some cases, the starting salary may be non-negotiable.The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.  REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONSMinimum Experience and Training Requirements:Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; orA bachelor's degree; orAn equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.Other Requirements:You must meet the . For more information on ways to meet PA residency requirements, follow the  and click on Residency.You must be able to perform essential job functions.Legal Requirement:A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.How to Apply:Resumes, cover letters, and similar d cuments will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:

　　Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at .Telecommunications Relay Service (TRS):

　　711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.