We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Building guest relationships through a swift, professional and highly personal service

Collating and sharing expert local knowledge of events, places of interests and restaurants

Resolving guest issues and using their feedback to improve guest satisfaction

Delegating duties to your team while also setting exceptional standards

Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality

Leading the way as a brand ambassador to promote the hotel’s other businesses

What we need from you

Communication and customer service skills

Hands-on experience with brewing equipment

Knowledge of various hot and cold beverage recipes and espresso production

Strive for excellence in an eager and motivated manner

Possess the ability to work under pressure

Demonstrate exceptional timekeeping and reliability

Passion for coffee and coffee artistry

A High School diploma / qualification. College and university degree would be a bonus

At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline

Fluent English and local language are essential, any additional languages would be great

At least one years’ supervisory experience or equivalent combination of education and experience

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.