Job Summary:

Under supervision licensed Clinical Pharmacist, performs general clerical, telephonic and technical duties. Maintains clinical pharmacy services in accordance with departmental policies and standards as well as state regulations. Works in concert with Pharmacy Department administration to ensure effective communication, data collection, documentation, delivery of patient care and pharmacy services.

Essential Responsibilities:

Performs general clerical duties, member eligibility verification, telephone and electronic communication, message management, time management, Microsoft word and excel proficiency, typing speed above 40 words per minute, filing and general supply maintenance.

Under supervision of a Registered Pharmacist, performs technical duties including: following a script to gather and provide specific patient information, entering prescription, appointment and allergy data into the computer or typing prescription information, retrieving medication from shelves, counting and packaging medication, labeling medication, retrieving refill request information from phone and automated systems.

Assists with inventory control, purchasing, pharmaceutical returns, return-to-stock, shelf cleanliness, product rotation and maintenance.

Communicates with members, clinicians and others in a clear, concise, friendly, courteous, accurate and expedient manner which promotes satisfaction, safety, efficiency and member retention.

Works in conjunction with clinicians and others to accurately collect and disseminate prescription and pertinent patient care related information (e.g. patient data, refill requests).

In conjunction with supervisor or under supervisors direction, orients and instructs new pharmacy personnel regarding department policies and procedures.

Participates in patient education programs as appropriate.

May have specific clinical pharmacy service responsibilities such as patient enrollment in the service, telephonic and email communication to patients, such as following a script to obtain, document and convey to a pharmacist basic patient information; reading to the patient the OPAS pharmacists most recent encounter note instructions verbatim the OPAS pharmacists most recent instructions, encouraging patients to take medication as directed, and practitioners, distribution of written patient communication, laboratory data retrieval, processing reports (e.g. missed appointments), collecting data for quality improvement projects, active participation in team UBT project management, maintaining an organized filing system, and handling administrative office activities as assigned by the Pharmacy Department.

Attends pharmacy education or training programs as appropriate.

Basic Qualifications:

Experience

Minimum One (1) year of dispensing technician experience.

Education

High School Diploma or General Education Diploma (GED) required.

Must maintain requirements of Contunuing Education and State of Georgia Technician Certification.

License, Certification, Registration

Pharmacy Technician License (Georgia)

Additional Requirements:

Demonstrated effective communications skills and the ability to deal pleasantly and effectively with medical staff and patients.

Demonstrated ability to read and interpret written prescriptions.

Complete a Customer Service Assessment.

Typing speed of 40 words per minute.

Excellent telephone reception skills.

Proficiency in oral and written English communication.

Ability to read, write, and transcribe pharmaceutical and medical information.

Advanced level proficiency using Microsoft Word (creating and manipulating tables, etc.) and Microsoft Excel (sorting, filtering, hiding cells, vlookup).

Basic mathematical skills to convert between tablet strength, number of tablets and total daily dose prescribed.

Preferred Qualifications:

Customer service aptitude demonstrated through Customer Service Assessment.

COMPANY: KAISER

TITLE: Certified Technician, Clinical Pharmacy

LOCATION: Tucker, Georgia

REQNUMBER: 1268037

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.