New York is leading the nation in the fight on global climate change and the transition to a clean energy-powered economy. The Climate Act (https://climate.ny.gov/) has created the most aggressive climate change goals in the nation and requires an ambitious agenda that blends proven catalysts with innovative approaches while operating across a broader energy arena that is rapidly evolving. New York State Energy Research & Development Authority (NYSERDA) is a driving force in realizing this agenda. NYSERDA works with stakeholders that span residents, business owners, developers, community leaders, local government officials, universities, utilities, investors, entrepreneurs, and more, to develop, invest, and foster conditions that:

　　Attract the private sector capital investment needed to expand New York’s clean energy economy.

　　Overcome barriers to using clean energy at a large-scale in New York.

　　Enable New York’s communities and residents to benefit equitably from energy efficiency and renewable energy.

　　INTERNSHIP OVERVIEW

　　This is a paid internship for current, full-time college students. The pay rate is from $15 to $18 per hour based on current class year. This internship will begin in the Spring 2024 semester and continue through Summer 2024.

　　Interns must be located in New York State while working. It is expected that interns will follow our telework policy, with a combination of in-office and remote work. Interns work up to 18.5 hours per week during the semester, and up to 37.5 hours per week in between semesters, when not attending classes.

　　PRIMARY RESPONSIBILITIES

　　The Central Business Services team supports operations across NYSERDA’s open enrollment programs, focused on standardizing and streamlining applications, project deliverables, and responding to customer inquiries. The Central Business Services intern will help in completing the following tasks as part of ongoing operations:

　　Document and update business processes and procedures in NYSERDA’s Knowledge Base

　　Data analysis and report creation:

　　Creating monthly spend analyses for all Shared Services programs, evaluating trends & anomalies across programs and processes.

　　Analyzing cycle time metrics and process health dashboards with an eye towards reducing costs, identifying efficiencies, and streamlining processes across programs.

　　Developing reports in Salesforce focused on key metrics of success for programs.

　　Participate in meetings, assist with note taking and follow up on action items.

　　Assist in Lean / process improvement activities.

　　Perform other responsibilities as assigned.

　　Minimum Qualifications

　　Current student at an accredited college, preferably pursuing a degree in Business Administration, Project or Operations Management, or a related field.

　　Skill in managing multiple activities, delivering on commitments, and operating with speed, accuracy, and strong judgment.

　　Ability to write clear and concise communications.

　　Comfortable working in Information Systems and Technology.

　　Experience with data analysis.

　　Excellent skills with the Microsoft Office suite of programs.

　　Strong professional work ethic.

　　Please submit two files, one for your cover letter and another for a resume.

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