This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4088841Position Description:

　　Job Purpose and Scope:

　　Provides daily Retail support for business and specialty account openingand revising functions. Assists Retail staff in performing theirresponsibilities in a professional and accurate manner according to Bankpolicy and compliance.

　　Essential Job Functions:

　　Performs daily retail staff support for business and specialty accountopening functions.

　　Assists branch staff in performing their responsibilities in aprofessional and accurate manner.

　　Opens and revises customer accounts for business and specialty accounttypes.

　　Gathers information for management reports.

　　Complies with Bank policies and procedures; operations policies andprocedures; and Federal regulations and security policies andprocedures.

　　Provides exceptional customer service to internal customers.

　　Maintains customer confidence and protects bank operations by keepinginformation confidential.

　　Contributes to team effort by accomplishing related results.

　　Accurately and efficiently enters customers\' information into financialsystem.

　　Remains current on all continuing education and training courses throughRegulation University, Ozark Learning Center, and other training modulesas required from time to time.

　　Maintains good punctuality and attendance to work.

　　Performs all other duties as assigned.

　　Knowledge, Skills & Abilities:

　　Excellent computer skills.

　　Ability to work without close supervision.

　　Excellent internal customer service skills.

　　Ability to communicate effectively and professionally both in writingand verbally

　　Ability to demonstrate good organizational skills.

　　Ability to work well under pressure and with deadlines.

　　Ability to adapt well to change.

　　Ability to adapt to repeated interruptions.

　　Knowledge of administrative and clerical procedures.

　　Demonstrate accuracy, thoroughness and attention to detail

　　Ability to respond to branch requests and demands professionally andpromptly.

　　Ability to learn and follow Bank policies and procedures.

　　Ability to work extended hours if necessary.

　　Ability to take direction from others; comprehend moderate writtenpolicies, procedures, or instructions; and follow verbal and writteninstructions.

　　Advanced decision-making skills to evaluate processing issues forresolution and/or escalation.

　　Advanced problem-solving skills to address complex technical and/orprocedural issues and provide guidance to other staff members to ensurecompliance.

　　Knowledge of bank policies and procedures.

　　Equipment used in Job Performance/Working Environment

　　Computer

　　Telephone

　　10-key Calculator

　　Photocopy/Fax/Scanning machine

　　Major Job Demands (Physical/Mental):

　　Advanced decision-making skills to evaluate processing issues forresolution and/or escalation.

　　Advanced problem-solving skills to address complex technical and/orprocedural issues and provide guidance to other staff members to ensurecompliance with new accounts process.

　　Note: This description is not an exhaustive list of all jobfunctions, duties, skills and job standards required. Other jobfunctions, duties, skills, and standards may be added. Managementreserves the right to add or change the job requirements at any time.

　　Position Requirements:

　　Basic Qualifications:

　　High School diploma or equivalent required.

　　Minimum of one (1) year of experience with computer skills, includingMicrosoft Word and Excel, required.

　　Minimum of six (6) months of customer service experience required.

　　Minimum of one (1) year of new account opening experience preferred.

　　Bank OZK is an equal opportunity employer and give consideration foremployment to qualified applicants without regard to race, color,religion, sex, national o igin, age, sexual orientation, genderidentity, disability status, protected veteran status, or any othercharacteristic protected by federal, state, and local law. Member FDIC.