49099BRReq No.:49099BRJob Description and Qualifications:Air Products is a world-leading Industrial Gases company having both process gas applications and gasification technology that has been in operation for over 80 years. We have multiple product lines, over 750 production facilities in over 50 countries, and serve over 30 different industries, creating broad opportunities for growth and development. Most importantly, we are growing!

　　The Central Account Manager is responsible for a geographically designated portfolio of customers with the aim to achieve pricing, growth and margin improvement targets in line with the business’s overall EBITDA objectives.

　　Ensuring account plans (for agreed Customers) are in place to develop individual account strategies for short, medium and long term partnerships and growth opportunities.

　　Identifying and retaining At Risk Customers within the portfolio

　　Managing portfolio to increase Contract penetration whilst maintaining profitability

　　Adherence to Account Management Activities including proactive management of price, call report activity plus phone call activity, business rules and commercial terms.

　　Identifying and driving growth opportunities within existing accounts, including - cross-selling and up-selling

　　Responsible for complaint management (disputes) for all portfolio customers for pricing disputes and coordination of other issues facilitating between other department including credit control, customer services, asset, or order management.

　　Interact and coordinate with external commercial teams (primarily Regional Commercial Team, EAMs, and associated Commercial Management Organization) and all other relevant departments to ensure a one team approach is used to resolve customer opportunities and issues

　　Attend and complete job related and mandatory training as required

　　MINIMUM REQUIREMENTS AND QUALIFICATIONS

　　Good basic standard of education including Mathematics, English and Science grade C or above

　　3 to 4 years’ experience in a Customer Service or Account Management type role

　　Functional knowledge and expertise of Outlook, MS PowerPoint, SAP, Customer Relationship Management Tool & Pricing tools

　　Experience managing customer complaints and the ability to resolve issues to mutually beneficial solution.

　　Continuous improvement mindset – process improvement

　　Negotiation experience

　　Strong communication skills – written and oral

　　We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.

　　At Air Products, we work in an environment where diversity is crucial, inclusion is in our culture, and each person knows they belong and matter!

　　You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

　　We look forward to hearing from you.

　　Talent Acquisition Team at Air Products

　　(#LI-MT1)

　　Job Title:Central Account ManagerEmployment Status:Full TimeLocation:EU-UK-Crewe Millennium Gate Country:United KingdomRegion:EuropeOrganization:Global Industrial GasesBusiness Sector / Division:Industrial Gases EMEA