At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

　　Job Summary

　　As CATS (Crew Assignments and Timekeeping System)Application Support Specialist, you will be responsible for safe-guardingapplications in the areas of daily operation, service scheduling. Youwill provide operational support services across pre-production and productionenvironments for CN's core applications, to exchange information with internaland external trading partners. You will join a dynamic Team of SMEs(Subject Matter Experts) accountable for integration of new projects intoexisting core systems. As Application Support Specialist, you will workwith business user, 3rd party vendor, analyze, and provide solutionsfor project integrations, enhancements, and fixes fordefects. Solutions implemented must be sound and follow ITIL, andSOX requirements. All code changes must be optimized, efficient andensure that needs of our business partners, and new customers aremet. Sox and government legislated requirements must also besatisfactorily met.

　　As a Specialist, you will be expected to understand businessrequirements, troubleshoot issues, perform analysis, design, and program usingITIL framework. Technical documentation, impact analysis, testscenarios are also functions and capabilities within the Specialist's toolkit.

　　You are a focused, determined, inquisitive, and independentindividual. Who thinks outside of the box and uses your experiencesto navigate the challenges of a fast-paced environment; to ensure job welldone, on behalf of our Business partners and CN Customers.

　　Main Responsibilities

　　• 15+ yearsexperience with mainframe development.

　　• Development usingCOBOL programming language.

　　• Online CICSprogramming with screens.

　　• Strong batchprocessing with JCL, scheduler tool.

　　• Experience andability in on-call rotation support role of critical, time sensitiveapplications.

　　• Perform analysisof system issues, to design effective solutions to meet business needs.

　　• Provideestimates, technical design, program specifications, code, unit test andintegration testing.

　　• Contribute to,prepare implementation plan for deployment, cutover and fallback. Monitorpromotion.

　　• Ensure compliancewith all CN IT standards (e.g. code reviews, security, architecture, systemsplatform, performance, service now SLAs, SOX etc).

　　Operational Excellence

　　• Provide 24/7support of CATS service offerings to meet service level agreements (SLA).

　　• Lead incidentsand support problem investigations, providing resolutions and follow-up onlessons learned.

　　• Provide technicalexpertise and leadership in mitigating solutions as project resource.

　　• Experience usingMicrosoft (Teams) and Service Now (SNow) to leverage SDLC and meet servicelevel commitments.

　　• Work with ProductManagers to ensure all work is prioritized and approved by Product Owners.

　　• Support businesscontinuity planning and disaster recovery (BRP/DR) efforts.

　　• Integrate ITILframework and best practices into life cycle of applications supported.

　　• Complete servicerequests in timely manner to contribute to KPIs on system performance andavailability.

　　Delivery/Modernization

　　• Participate inT2C transition of new projects to core support.

　　• Ensure compliancewith all CN IT standards (ie Security, SOX etc).

　　• Change andrelease management procedures must be adhered to using Service Now.

　　• Provide automatedsolutions for process and support activities to reduce resolution time.

　　• Facilitate/participatein meetings and brainstorming workshops with projects, business, and externalpartners.

　　Customer Satisfaction

　　• Foster strongrelationships with business partners, and ITCC.

　　• Manage (onrotation basis) Team mailbox and Service Now requests.

　　• Liaison withother teams, vendors, and managed services.

　　• Assist withbusiness prioritizations for enhancement/defects.

　　Education/Certification/Designation

　　• Bachelor's degreein computer science and software engineering.

　　• Bilingual withhigh proficiency in English (spoken/written)

　　• Ability tocommunicate effectively with management, as well as across technical &business areas.

　　• Excellentlistening and interpersonal skills.

　　• Prioritize andmulti-task well, in high-pressure critical applications.

　　• Strength inproblem troubleshooting, solving, and analytical skills.

　　• High energyleader who engages and motivates others.

　　• Ability to workindependently, and as member of a high functioning team.

　　• Ability to participatein on-call rotation.

　　Technical Skills/Knowledge

　　• Functional designskills

　　• Strong programminglanguage COBOL

　　• Knowledge ofbatch processing concepts, strong knowledge of Job Control Language (JCL),Syncsort, Job scheduler

　　• Mainframedevelopment complex IPSF/TSO, CICS, VSAM, DB2, IBM Debug tool, file Manager

　　• Knowledge ofenvironment control system (ISPW or Endevor).

　　About CN

　　CN is a world-class transportation leader and trade-enabler.Essential to the economy, to the customers, and to the communities it serves, CNsafely transports more than 300 million tons of natural resources, manufacturedproducts, and finished goods throughout North America every year. As the onlyrailroad connecting Canada's Eastern and Western coasts with the Southern tipof the U.S. through a 19,500 mile rail network, CN and its affiliates havebeen contributing to community prosperity and sustainable trade since 1919. CNis committed to programs supporting social responsibility and environmentalstewardship. At CN, we work as ONE TEAM, focused on safety, sustainability andour customers, providing operational and supply chain excellence to deliverresults.

　　At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at [email protected].

　　As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.