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Case Specialist
Case Specialist-June 2024
Green Cove Springs
Jun 17, 2025
About Case Specialist

  The Case Specialist works within the Persons Crimes or Property Crimes Sections. Incumbent will assist with front desk coverage in absence of the Receptionist. The Specialist is responsible for maintaining a stock of frequently needed office supplies for the unit, having a working knowledge of the CCSO Records Management System, Microsoft Word and Excel, and checking RMS and Crystal Reports each morning for transferred cases. The Case Specialist receives cleared/suspended cases from unit sergeants and enters the updates into RMS, once entered, the case files are stored in a secure location. Compiles bi-weekly and monthly reports on the crime statistics for the assigned unit and provides the report to the sergeants and lieutenant. Must be able to handle any other duties as assigned by their supervisor.

  DutiesCompletes statistics for bi-weekly and monthly reports.Coordinates cases for detectives each morning.Ensuresthattheirworkareaisclean,organized,safeandpresentableinaccordancewith agencypoliciesandprocedures.Schedules on call for detectives.Researches and analyzes.Reviews detective case files to insure paperwork is correct.Implements lean initiatives.Processes applicable incomingand outgoingdocumentsand/orfilesinatimelymanner consistentwithsupervisorydirectionand/oragency policies/procedures.Participates in cross-training with other co-workers; assists those co-workers when the need arises and learns new tasks by working together as a team.Reports identified or potential maintenance, safety, and/or non-compliance findings, hazards, and incidents to the appropriate personnel and/or department.Timely completes all assignments, special projects, and budgetary requirements (if applicable) as directed, adhering to applicable agency policies.Adheres to leave and attendance policies, including punctual arrival and completing full shifts. Informs the supervisor about illness or untimely incidents, reports overtime hours worked, and timely submits timesheet, attendance, and leave requests.Regularly checks assigned mailbox, phone calls, PowerDMS, and email messages, responding promptly and professionally.Makes assigned chain of command aware of anything noteworthy.Responds to supervision, guidance, direction, and feedback from executive staff and superiors in a receptive manner and in accordance with agency policies.Conducts themselves in a polite, helpful, courteous, ethical, and professional manner, abiding by the established code of ethics, and demonstrates a courteous and professional image when engaged in any activity with the public.Cultivates positive working relationships with colleagues and other agency units to enhance work area output and services in line with agency policies.Demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and coworkers.Actively participate in job-specific training.Operates and performs minor repairs for office equipment to manufacturers specifications and/or within the specified parameters pursuant to agency policies.Performs other duties as assigned.Qualifications and RequirementsMinimum Education, Experience and Requirements:

  High school degree or its equivalent required.Three (3) years of relevant work experience preferred.Speak and understand the English languageProficient in Microsoft office productsInternal candidates must have successfully completed their probationary periodInternal candidates with punitive disciplinary action within 365 days are ineligibleThe following items may be required at various steps in the application process:Driver's LicenseBirth CertificateSocial Security CardForm DD214 for all periods served in the militaryGED or High School Diploma and ealed Transcripts from the highest level of educationFDLE Authority for Release (notarized)Supplemental InformationSalary is negotiable for full-time positions upon initial hire, if requested, based on verified experience up to step five (5) of the assigned pay grade. Current employee salary changes are determined based on internal methodology. Please contact Human Resources with any questions.Benefits include Florida Retirement System, a full suite of very affordable health/life/dental/vision benefits, ancillary insurance policies, college reimbursement, and more.This posting has been reviewed by Human Resources and found to be job related and non-discriminatory. If you are interested in this position, please submit your electronic application at

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