GENERAL SUMMARY

　　Provide customer support, career planning, life planning, and case management services to ensure that program obligations are met and to maximize opportunities for positive participant outcomes from the point of their program entry to their exit.

　　SPECIFIC RESPONSIBILITIES

　　· Meet with customers regularly to provide guidance, answer program questions, and alleviate any new or ongoing barriers that would impede program participation or obtainment/retention of employment

　　· Manage a case load and help motivate participants to satisfy work participation and other program requirements

　　· Develop and maintain a comprehensive Individual Service Strategy (ISS) with each assigned participant; including assisting participants in setting a personalized, comprehensive plan with actionable steps to meet education, training and employment goals

　　· Track, maintain awareness of, and respond to, critical program elements including Work Participation Rates (WPR)/required weekly participation hours and other required allowable activity hours including Work Experience and Community Service activities based on Family Independence Payments (FIP) and Food Assistance Program (FAP) grants

　　· Complete paperwork for support service requests

　　· Monitor participant attendance records, training progress

　　· Prepare paperwork for program enrollment, terminations, triages, activity changes. Conduct or refer customers for academic/vocational assessment and interpret results

　　· Document and review assessment results with participants and use information to assist in career exploration

　　· Facilitate weekly program orientations

　　· Facilitate and provide instruction in career preparation activities and work readiness skills including résumé preparation, internet and social media use in job search, application processes, interviewing skills, soft skills and job retention

　　· Complete and maintain accurate participant records and data within OSMIS; create assignment plans and case note all meetings, conversations and attempted contact with participants

　　· Maintain an awareness of local labor market information as needed to best assist participants; refer customers to job leads or to other Michigan Works staff with job lead information

　　· Work collaboratively with other Michigan Works! contractors, community organizations, training institutions and employer partners

　　· Represent the Michigan Works! system in a professional manner with the ability to market and promote job seeker and business services

　　· Adhere to professional standards of client confidentiality

　　· Maintain an awareness of labor laws, government and other training programs, educational/training opportunities, etc.

　　· Provide follow-up services as specified by the funding source

　　· Run and review program-related reports on a regular basis to ensure customers are meeting their program requirements

　　· Assist with developing community work experience site placements within various career paths

　　and with a variety of non-profit and community organizations

　　· Other duties as assigned

　　QUALIFICATIONS

　　· Bachelor degree in Human Services or a related field is strongly preferred, equivalent experience may be considered

　　· A minimum of one (1) year working with disadvantaged populations is preferred

　　· A minimum of one (1) year case management experience is strongly preferred

　　SKILLS & KNOWLEDGE REQUIRED

　　· Must be proficient in Microsoft Office and able to type/enter data with speed and accuracy

　　· Ability to communicate with the general public in an open minded and nonjudgmental manner, including operating a telephone

　　· Able to advocate for, motivate, mentor and engage welfare applicants and recipients

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