JOB SUMMARY:   

　　Provide administrative support to staff and/or supervisor. The Case Manager Assistant is proficient utilizing Microsoft Office, such as Word, Excel, and Power Point. Duties require professional verbal and written communication skills while also being able to multitask. General clerical skills are a must, including preparing letters, filing, and following proper telephone protocol. Case Manager Assistant must be punctual and dedicated to performing all duties and tasks as assigned.  

　　DUTIES AND RESPONSIBILITIES: 

　　Receive incoming telephone calls.  

　　Provide answers to routine inquiries and/or refer to other personnel. 

　　Greet and screen visitors at the front desk. 

　　Prepare correspondence for supervisor’s review and signature. 

　　Create and modify documents using Microsoft Office. 

　　Assist Case Managers with general clerical duties to include but not limited to creating letters, photocopying, faxing, mailing, and filing. 

　　Coordinate with Case Managers to schedule client transportation.  

　　Distribute, document and order Gas Card/Bus Tokens for clients. 

　　Maintain electronic file and hard copy of documents in an organized manner. 

　　Create and maintain the monthly calendar of events and update websites with pertinent information regarding events. 

　　Sign for and distribute packages (UPS, FedEx). 

　　Sort and deliver mail to appropriate staff.  

　　Maintain copier, equipment, and order supplies. 

　　Setup and coordinate meetings, conferences, and schedule of events. 

　　Support staff in assigned project-based work.  

　　Assist Attorneys as needed. 

　　Order and maintain inventory of supplies for all PHC locations. 

　　Performs other duties as directed by supervisor.   

　　SKILLS AND ABILITIES: 

　　Support current organizational initiatives and exhibits creativity and flexibility in times of change. 

　　Seeks experiences, and formal independent learning activities to maintain and develop administrative and professional skills and knowledge. 

　　Promotes, models, mentors and leads customer service excellence. 

　　Communicates consistently with all Team members with a focus on Case Managers and Director of Client Services on daily operational matters. 

　　Excellent verbal and communication skills. 

　　SUPERVISORY RESPONSIBILITIES: 

　　None 

　　QUALIFICATIONS: 

　　To perform this job successfully. 

　　 Must be able to perform each essential duty satisfactorily. 

　　EDUCATION/EXPERIENCE: 

　　High school graduate and at least  

　　One (1) year office experience in dealing with the public. 

　　 Pleasant telephone etiquette. 

　　Ability to deal tactfully and effectively with clients and patients. 

　　 Must be computer literate. 

　　LANGUAGE SKILLS:

　　Ability to read, write, speak and comprehend written documents fluently. 

　　Bilingual in Spanish is preferred. 

　　MATHEMATICAL SKILLS: 

　　Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

　　CERTIFICATES/LICENSES/REGISTRATIONS: 

　　No professional certifications, licenses or registration required. All candidates will be required to submit a criminal background check as a part of pre-employment. 

　　WORK ENVIRONMENT: 

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

　　This job description includes the major duties and responsibilities of the job but is not inclusive of every task inherent to the job. In addition, it may be occasionally necessary for employees to be assigned tasks not specifically covered by their permanent assignment. Employees will be expected to comply with reasonable requests from their supervisor.  

　　PHYSICAL DEMANDS: 

　　PHC will comply with the Americans with Disabilities Act, including the Americans with Disabilities Act Amendment Act, and all other Federal, State, and local legislative requirements.  

　　PHC will ensure that reasonable accommodations are made to enable a qualified individual with a disability to perform the essential functions of that position. 

　　Sitting and/or standing for extended periods of time. 

　　May be expected to work earlier or stay later during unexpected busier periods. 

　　Physically able to participate in training sessions, presentations and meetings. 

　　Able to lift and/or carry up to 15 pounds. 

　　Priority Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws. 

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