Case Manager

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

Bachelor’s Degree preferred

5years of supervisory or team leader experience preferred.

3+ years annuity experience or 4-6 years financial services industry experience

Nice to Haves:

Ability to build and manage relationships with the key internal stakeholdersOn the job you will:

Act as the main point of communication and liaison for all cases - related stakeholders, including customers, internal team, and external partners.

Keep stakeholders consistently updated on case progress, key developments, and outcomes.

Take full ownership of cases from initiation to resolution, ensuring timely and effective handling.

Coordinate with relevant teams and departments to maintain smooth case flow and address any issues promptly.

Track and monitor ongoing cases to ensure timely resolution and maintain case quality standard.

Analyze case trends, matrix, and data to identify pattern and suggest process improvement.

Provide coaching and training to service teams to enhance case handling efficiency.

Develop training materials, workshop, and sessions to improve case management practices across the team.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

宏利金融集团

宏利金融公司是一家业界领先的国际金融服务集团，致力于帮助客户实现轻松选择，精彩生活。公司总部位于加拿大多伦多，我们在亚洲、加拿大和欧洲地区以宏利的名义运营，在美国地区主要以恒康的名义运营。我们为个人、团体和机构提供财务建议、保险及财富和资产管理解决方案。截至 2022 年底，公司旗下拥有超过 40,000 名员工、逾 116,000 名代理人，以及数以万计的经销合作伙伴，为超过 3,400 万名客户提供服务。截至 2022 年底，公司管理的资产规模达 1.3 万亿加元（1.0 万亿美元），包含 4,000 亿加元（3,000 亿美元）的总投资资产，以及 3,000 亿加元（3,000 亿美元）的独立基金净资产。公司在多伦多、纽约及菲律宾证券交易所以股票代号 MFC 上市，在香港交易所则以股票代号 945 上市。

宏利是平等机会雇主

宏利/恒康包容多元。我们努力吸引、培养和保留与我们服务的客户同样多元化的员工队伍，创造拥抱文化和个体差异的包容性工作环境。我们坚持公平的员工招聘、保留、晋升和薪酬发放制度，在管理我们所有实践和计划的过程中，不因种族、出身、出生地、肤色、种族本源、公民身份、宗教或宗教信仰、宗派、性别（包括妊娠期和妊娠期疾病）、性取向、遗传特征、退伍军人身份、性别认同、性别表现、年龄、婚姻状况、家庭状况、残疾或其他任何受适用法律保护的理由歧视任何人。

我们的首要任务是消除障碍，为员工提供平等就业机会。在工作申请过程中，人力资源部代表将为申请人提供合理便利条件。  申请便利条件过程中提供的所有信息均会以符合适用法律和宏利政策的方式存储和使用。  如需在工作申请过程中申请合理便利条件，请联系 [email protected]

Working Arrangement

混合办公