ROLES AND RESPONSIBILITIES:Client Service Provisiono Reviews client applications and conducts in-person assessment and/or case management via appointmentso Determines services and resource availability and awards financial assistance as appropriate in consultation with the Directoro Works directly with supervisor for proper management and payment of services to landlords and utility companieso Assists Director as needed with group psycho-education sessions or counselingo Manages documentation for organizational purposes; enters data into electronic system and prepares checks and documentation for monthly reportso Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applicationso Counsels clients and/or households to facilitate stabilization and advocacy in a manner to maximize client success and wellbeingo Tracks client needs regarding household items/furniture requests and oversees distribution of donated goodso Supports in the identification of households in crisis that may qualify for special programs associated with the Missions Development Office

　　Community Outreach and Partnershipso Works with community partners to maximize assistance for clients.o Advocates on behalf of clients and families for services, basic needs, and other related issues to other community organizationso Stays abreast of community resources and procedures for referring clients to appropriate resourceso Collaborates with other areas of Missions work with youth and families to respond to individual or family needs or crises

　　General Dutieso Greet each client in an outgoing, dignified and friendly manner, utilizing active listening skills to identify each unique client needo For walk-in and phone management services, respond to client questions regarding clinic/program services, inform each department staff of client arrival when at the main lobby desko Perform various clerical work that includes filing, copying, faxing, etc.o Clean and sanitize bathroom and lobby area as neededo Screen clients for services, schedule appointments and complete intake assessment duties as neededo Support quarterly with the development department appeals program.o Other duties and assumes other responsibilities as assigned by the Director