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　　Working Arrangement

　　Hybrid

　　Job Description

　　The Opportunity:

　　The Manulife Bermuda Branch was created to address the estate preservation and insurance needs of high-net-worth clients. This branch caters specifically to distribution partners in the International High Net Worth Life Insurance market. This position is based in Bermuda and works closely with Underwriting, Titles, Policy Contract Coordinators, and Distribution teams.

　　Responsibilities:

　　Act as a primary contact for the distributors, ensuring their needs are met

　　Manage administrative aspects of new cases from submission to issue, ensuring service levels (time and quality) and customer needs are met, including:

　　Preparing cases for policy issue, ensuring documents are in good order and system data is accurate for reporting and audit purposes

　　Tracking wire transfers and initiating deposit requisitions for premium application

　　Initiating reinsurance review with reinsurers on facultative cases

　　Producing outgoing correspondence

　　Case pipeline management

　　Regularly scheduled calls with key distributors to strengthen relationships

　　Manage tight deadlines and address urgent cases and escalations

　　Work with other team members to ensure a cohesive unit and to provide consistent, high quality “white glove” service

　　Actively participate in the continuous improvement of business processes, identifying opportunities to streamline processes and reduce internal handoffs

　　Proactively work to identify and correct complex issues, resolve complaints and concerns

　　Ad hoc tasks and project work as required

　　Qualifications/Skills:

　　Excellent customer service and communication skills, with a solid sense of urgency and strong follow-through

　　Ability to build and maintain positive & solid relationships with internal and external customers

　　Excellent organizational and time management skills, with high attention to detail

　　Ability to multitask and prioritize competing escalated inquiries under changing circumstances

　　Strong technical competence with systems/databases/Microsoft office

　　Flexible work hours, understanding in periods of high volume that additional time commitment may be required

　　Sensitivity and adaptability to international and cultural differences

　　Appreciates the confidentiality involved in a high net worth/client focused environment

　　Independent, with the ability to take accountability for actions

　　Ability to navigate and work in ‘grey’ areas with little direction

　　Experience/Education:

　　Post-secondary degree

　　Proven client relationship management experience

　　Previous life insurance industry knowledge preferred

　　Life insurance exams/designations – LOMA Level One Certificate or ACS, otherwise willing to complete within 2 years.

　　What motivates you?

　　You obsess about customers, listen, engage, and act for their benefit.

　　You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

　　You thrive in teams and enjoy getting things done together.

　　You take ownership and build solutions, focusing on what matters.

　　You do what is right, work with integrity and speak up.

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone.

　　What can we offer you?

　　A competitive salary and benefits packages.

　　A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

　　A focus on growing your career path with us.

　　Flexible work policies and strong work-life balance.

　　Professional development and leadership opportunities!

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .