SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.CUSTOMER SUPPORT ASSOCIATE (STARLINK)Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.RESPONSIBILITIES:In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage support team and set the tone for how we help our customers.Triage and resolve customer issues across multiple channels (digital, voice, etc.)Be a relentless internal advocate for the customer within SpaceX and the voice of the customer in the language of the businessProvide technical support to customers using hardware, software, and network expertiseSurface product, process, and training issues by pairing quantitative and qualitative methodsCollaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issuesCreate and maintain an internal knowledge base and help center collateralBASIC QUALIFICATIONS:High school diploma or equivalency certificate1+ years of experience in a front-line customer support rolePREFERRED SKILLS AND EXPERIENCE:Excellent problem-solving and sleuthing skillsAbility to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning itExcellent written and verbal communication skillsThe ability to talk with others naturallyThe ability to derive satisfaction from resolving customer issues and distilling complex concepts into the simplest explanationsExcellent empathy, active listening, and resiliencyThe ability to internalize customer concerns, solve them, and keep them positiveStrong attention to detail and time managementPride in your craftWillingness and ability to work flex weekend and night shift hours as needed to support our growthExperience in a training, learning and development, analytics, service design, vendor management, or content management roleStart-up, consulting, or other demonstrated experience in a high-growth, fast-paced environmentTechnical aptitude - experience with networking, hardware troubleshooting, software development, etc.Written/verbal business fluency in EnglishADDITIONAL REQUIREMENTS:Must be available to work holidaysMust be available to work 12 hours a day on the following shift:Alternating Weekend Schedule: Third Shift (6PM - 6AM)Friday - SundayThursday - SundayCOMPENSATION AND BENEFITS:Pay Range:Customer Support Associate, Bilingual/Level 1: $24.00/hourCustomer Support Associate, Bilingual/Level 2: $26.50/hourYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will al