Description

　　Operations Carrier Manager: is responsible to ensure seamless day to day operations and efficient management of carriers against established expectations/processes/playbooks. This will include managing ops processes and audits – with the carrier and internal stakeholders; monitor ops metrics, carrier performance, WBRs/ escalations with the carrier; monitor rate fluctuations; and process carrier payments and handle disputes. He/ She will facilitate flow of information between different stakeholders (Carriers/Hubs/Warehouses/Amazon Stakeholders) and support in proactively resolving any potential issues that affect customer/vendor/seller experience and delivery performance.

　　Key job responsibilities

　　• Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.

　　• Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders

　　• Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence

　　• Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement.

　　• Translate basic business problem statements into analysis requirements; Influence and implement specified analytical approach

　　• Write SQL queries, create efficient outputs, pull internal & external data needed with standard query syntax; periodically identify more advanced methods of query optimization

　　• Cross-check pulled data against other published sources to determine fidelity, and drive actionable recommendations from analysis that impact a process or team

　　• Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes)

　　About the team

　　Amazon SEND is a Seller Central integrated Cross-Border Partner Carrier solution that enables global selling (GS) Sellers to book, ship, and track shipments from origin country to Amazon FCs in the destination country. SEND’s vision is to help spin Amazon’s FBA flywheel faster by enabling easy access to Amazon integrated, competitively priced, cross-border logistics solutions for all selling partners located anywhere in the world. SEND Operations Team manages shipment movement from start to finish through 3P carriers, on behalf of our customers.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seattle, WA, USA

　　Basic Qualifications

　　2+ years of program or project management experiencePreferred Qualifications

　　Knowledge of Lean principles and DMAIC methodology

　　Experience in MS Access and SQL

　　Experience in requirement gathering and ability to write clear and detailed requirement document

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.