Position: Carhop

Immediate Supervisor: Manager on Duty (MOD)

Status: Nonexempt

Position Summary: This position serves product to guests.

Essential Job Duties:

Ensure that product meets operational, quality, and appearance standards before being delivered to guests

Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds

Provide friendly, quick, and polite service to guests

Promptly respond to guest requests

Report customer complaints/issues to MOD

Assist guest with payment

Make accurate change quickly and efficiently

Clear trays and trash from guests’ vehicles, patio, drive-thru, and parking lot

Comply with all company policies, procedures, and operational standards

Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards

Regular attendance

ADDITIONAL DUTIES:

Report employee complaints/issues to MOD

Move and stock food product weighing up to 50 pounds

Skating Carhop:

Complete Skating Carhop training requirements

Perform duties while on roller skates

Perform other job-related duties as assigned or required

Time/Shift Expectations: Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

Knowledge/Skills

General restaurant or retail knowledge

Basic math and reading skills

Effective verbal and written communication skills

Ability to follow directions

Customer service and multi-tasking skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions