About Accolade

　　Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

　　Role overview

　　As the Care Coordinator, you will serve as the face of the company. You will be interfacing with our

　　patients over the phone and through email, while also providing internal coordination with our team and doctors to ensure all our patient's needs are addressed.

　　Candidates must have all of the following qualifications:

　　We are considering full time candidates (at least 30 hrs/wk)Care Coordinators must be able to work at least one consistent weekend day per weekEmpathy and a passion to provide every American with more convenient and more affordableaccess to healthcareExceptional interpersonal and communication skills: you are able to communicate clearly andrespond effectively via phone, email and face-to-faceDemonstrated commitment to exceptional serviceAble to thrive in a fast-paced environment with minimal guidanceAt least one year of experience working in the healthcare industry

　　Skills that'll help:

　　Receptionist/call center experienceAbility to manage customer de-escalationsFamiliarity working with EHRs or EMRsCRM experience (i.e Salesforce, Zendesk)Reasonable understanding of apps and how to navigate the Android and iPhone systemsFull-time employees receive the following benefits:Salary: starting at $18 per hour for day/evening shift; Actual compensation packageswithin that range are based on a wide array of factors unique to each candidate, includingbut not limited to skill set, years and depth of experience, certifications, and specificlocationFree medical appointments with PlushCare15 days of paid vacation (based on 40hr/work week)1 week paid sick leave401(k) Plan through the companyAdditional Wellbeing programs availableHealthcare coverage for you and your family, based upon your individual elections (~85%employer paid premiums)

　　Benefits

　　Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.HDHP medical plan with generous employer contributions towards an HSA401(k) Retirement Plan with matching employer contributionsOpen Time OffGenerous Holiday Schedule + 5 floating holidays18 weeks of paid parental leaveSubsidized commuter benefits programsVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger1 Volunteer days per yearEmployee Stock Purchase Plan (ESPP) w/ employee discount

　　We strongly encourage you to be vaccinated against COVID-19.

　　What is important to us...

　　Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

　　We find joy and purpose in serving others

　　Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

　　We are strong individually and together, we're powerful

　　Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

　　We roll up our sleeves and get stuff done

　　Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

　　We're boldly and relentlessly reinventing healthcare

　　We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

　　Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

　　Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

　　Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

　　To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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