Description

　　Neighborhood Health Center (NHC) is GROWING and actively seeking a Care Coordinator. The Care Coordinator will have responsibilities that include, but are not limited to, utilizing data analytics to close care gaps in clinical quality measures, using motivational interviewing to improve health outcomes, and supporting the administrative functions for the Quality Department. For more than 30 years, NHC has delivered quality healthcare to the communities we serve.

　　Responsibilities:

　　Utilizes data analytic platform to close care gaps in clinical quality measures

　　Utilizes a patient-centered approach and motivational interviewing to improve health outcomes

　　Supports administrative tasks of quality department, including running reports, entering survey data, and assist with meeting preparation and organization

　　Completes population data management utilizing computer programs

　　Assists patients and families with accessing, navigating and connecting with internal providers and services, outside community resources and programs. Provides education and outreach when appropriate and needed to improve patients’ quality of life, health and wellbeing

　　Supports in-reaching and incentive yearly plan to connect current and new patients to services within the health center and to other specialty/referral providers

　　Maintains in-reaching/incentive registries and reports to support the in-reaching framework and plan

　　Schedules appointments accurately in accordance to Neighborhood Health Center (NHC) policy, if necessary

　　Completes, tracks, and reports metrics and outcomes of in-reaching/incentive efforts

　　Able to problem-solve independently to assist patients and providers in completing care plan goals

　　Advocates for patients when interacting with community agencies and services

　　Consults with providers regarding patient needs and making appropriate referrals or linkages

　　Assists patients in accessing and completing referrals as ordered by providers; obtains prior authorizations, as needed. Documents and tracks referrals until completion

　　Assists patients in accessing health insurance by connecting patients to appropriate facilitated enrollers

　　Works as a team member along with nursing, provider, CHW, billing, and other NHC staff to ensure that the patient’s needs have been addressed

　　Attends in-services and training or other required meeting to enhance professional growth and development through education programs

　　Assists in the development of procedures and policies related to accountabilities

　　Assists in developing and implementing metrics to measure effectiveness of this position

　　Responsible for complete and accurate documentation of projects and assignments

　　Other duties as assigned

　　Hourly Rate: $15-$17 an hour (based on a full-time, 40 hour work week)

　　Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

　　Requirements:

　　High School Diploma or equivalent required. Associate’s degree, preferred

　　Experience in Community Health, Patient Resource Coordination or equivalent

　　Computer skills, clerical skills, data entry and organization required

　　Must have excellent written and verbal communication

　　Must be able to read, write and speak the English language; a second language of Spanish preferred

　　WHY NHC?

　　There are many fantastic benefits to a career at Neighborhood Health Center. We offer employees a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.

　　Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.

　　Qualifications

　　Experience

　　Preferred

　　1 year: Community Health