The Package Processing Specialist (PPS) will work c losely with the sales and operations teams to audit and process custom and HESI packages . Custom and HESI packages are key NHE strateg ies that align products utilized throughout a specific program to the various student purchasing options .

　　Job Responsibilities & Requirements:

　　Complete quality assurance checks in Salesforce or through emailed quotes package opportunities

　　Ensure all required information is completed before processing packages in Salesforce and other operational systems

　　Respond to rep inquiries regarding packages

　　Troubleshoot package errors

　　Upload files for package processing, and troubleshoot or escalate any failures in those uploads

　　Request vouchers for unpublished titles

　　Coordinate out of stock package changes

　　Coordinate with other Business Operations team members to ensure product delivery and billing for package orders .

　　Handle any special projects as required by the sale or operations management team.

　　Qualifications:

　　Bachelor’s degree holder

　　The ideal candidate will have experience working with sales flows , product data , and quality assurance principles

　　Salesforce experience preferred

　　Proficient with Microsoft Office

　　Highly detail - oriented with a strong desire to produce accurate and quality work

　　Highly self-motivated, team and goal - oriented with an entrepreneurial spirit

　　Projects a positive attitude with co-workers & clients

　　Strong organizational skills are required to provide timely and consistent support

　　Logical thinker, with effective communication skills

　　Effective written and verbal communication skills required

　　Additional for internal applicants:

　　Must be in current role for 1 year

　　Must not have received any Disciplinary Action within the past 12 months

　　Must not have any Attendance and Punctuality issues in the past 12 month

　　Must have a Successful or above rating in the last Enabling Performance cycle

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.