As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

　　BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

　　To learn more visit becu.org/careers.

　　PAY RANGE

　　The Target Pay Range for this position is $24.90-$30.38 hourly. The full Pay Range is $20.19-$35.96 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

　　BENEFITS

　　Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

　　IMPACT YOU’LL MAKE :

　　As a Card Services Specialist, you will play a crucial role in handling adjustments and member inquiries related to Credit and Debit card issues and transactions. Your expertise will have a direct impact on providing exceptional member service and ensuring regulatory compliance. You will use your knowledge to support members and staff while maintaining the security of card plastics and ensuring accurate records of all cards within the Card Services department.

　　WHAT YOU’LL DO:

　　Utilize your expertise: Handle adjustments and member inquiries in alignment with BECU Competencies, compliance, regulatory, and Information Protection requirements.

　　Provide proactive support: Assist in resolving daily problems, including member situations, department responsibilities, and other questions with a member-centric approach.

　　Ensure regulatory compliance: Process member inquiries professionally, within regulatory compliance standards. Understand and ensure processes, procedures, and exceptions remain within appropriate guidelines and regulations.

　　Process and maintain accounts: Handle adjustments and chargebacks initiated by BECU, as well as those initiated by other financial institutions and merchants.

　　Coordinate with Accounting: Research items and coordinate with Accounting for the timely clearing of items in the general ledger suspense accounts.

　　Stay knowledgeable: Maintain thorough knowledge of all vendors, systems, processes used in the Card Services department, and operating rules and regulations associated with all network gateways BECU participates in.

　　Product knowledge: Maintain thorough knowledge of all card products and services offered by BECU. Ensure the security of all card plastics and keep accurate records of all cards within the Card Services department.

　　QUALIFICATIONS:

　　Minimum Qualifications:

　　Associate degree or equivalent related work experience.

　　Minimum two years of experience in Operations function at a Financial Institution.

　　Proficient verbal and written skills to effectively communicate in the English language.

　　Ability to prioritize and complete multiple tasks accurately and efficiently.

　　Desired Qualifications:

　　College level accounting classes preferred.

　　Experience working in the Credit Card Services field, including Debit and Credit card regulations and transactions.

　　Ability to handle large volumes and work well under deadlines.

　　EEO Statement:

　　BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

　　Job Alerts: If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one.

　　From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

　　As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.