NY1485373 Card Resolution Specialist needed for AmeriCU in Rome.

　　Pay Range is $20.91 - $26.14 per hour depending on experience.

　　Position: Card Resolution SpecialistCard Resolution SpecialistLocation: 231 Hill Road, Rome, NY 13441Starting Rate - $20.91/hour to $26.14/hour, actual rate will depend on experience. Position is overtime eligible

　　Who Are We?AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 74+ years we have been committed to our members, our employees, and our communities. In 2023 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 19 out of 70!

　　The Position:AmeriCU Credit Union is in search of a Card Resolution Specialist who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As Card Resolution Specialist you will:Directly support of the Card Services Department disputes area.in daily and backup duties.Support the administration and operational staff of the Card Services & ATM Department in conjunction with policies and programs that support and further the credit union with the strategic goals and objectives.

　　What You'll Do:As a Card Resolution Specialist your primary responsibilities will include:Research, investigate and resolve member-initiated claims for disputes/fraud transaction requests, that include coordinating funds recovery directly with merchants (where possibly) and processor, within regulated guidelines and timetables along with closing out with proper supporting documentation and communication to the member.Input/send claims to our card vendor along with tracking, processing and maintaining status of cases and chargebacks through end of lifecycle, ensuring that we stay within regulated timelines.Ensure clear, concise, and compelling research is logged and documented thoroughly.Maintain a daily case log while meeting all Regulation E, Regulation Z and card/network requirements and chargeback timelines.Maintain thorough knowledge of credit, debit, and PIN operating procedures, be up to date and proficient with Regulation E and Regulation Z policies.Conduct additional research and follow through on more complex cases. (Include Supervisor notification). Investigate member transactions through comprehensive research, including but not limited to review of CCTV video.Assists both internal and external members by providing accurate card information as needed regarding their card account and act as liaison between Credit Union and Credit Card vendor for more complex items to be researched. Works to resolves member complaints regarding incorrect postings, billing discrepancies, etc. Responds to Credit Bureaus disputes for credit cards on the E-Oscar web site.Monitor online dispute program(s) and work with vendors on any updates, changes, testing and/or modifications.

　　Apply for this Position at: https://www.americu.org/open-opportunities/