Req ID: RQ166032

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Secret

　　Job Family: Business Process Analysis

　　Skills:

　　Availability Management,Management Process,People Management

　　Certifications:

　　Security+, CE - Comptia Security Experience:

　　5 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　Transform technology into opportunity as a Capacity and Availability Management Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

　　At GDIT, people are our differentiator. As a Capacity and Availability Management Lead you will help ensure today is safe and tomorrow is smarter.

　　The scope of the IT GEMS contract includes a full range of information technology (IT) services which include necessary hardware, software, and ancillary, components to support enterprise-level programs and environments. Support service areas include program management support, policy, procedures, and operations support, IT core services support, security compliance, customer and client services support, transformational IT support, and application migration support.

　　HOW A CAPACITY AND AVAILABILITY MANAGEMENT LEAD WILL MAKE AN IMPACT

　　Supports C.5.2.5 Availability Management.

　　Leads a matrixed team supporting availability and capacity management, including the Event Management Team, the VNOC, and relevant functional teams.

　　Responsible for implementing and maintaining our ITIL-based ITSM4Gov Availability Management program and documents it in the Availability Plan, ensuring it reflects current and future SLAs (99.5% and 99.99% respectively).

　　Assesses the capacity of DMDC's enterprise infrastructure and services in meeting current and future demand and provides recommendations to optimize capacity to maintain optimal performance and availability while reducing and minimizing costs.

　　Coordinates with the CCC on risk management and event management strategies to ensure a coordinated response to events, such as maintenance, to minimize disruptions to services and maximizing availability.

　　Coordinates with our Core Services team and System Owners to ensure accurate and up-to-date information regarding dependencies, impact of disruptions, and restoration processes is captured in the CMDB (ServiceNow).

　　Creates and maintains a daily outage schedule for assigned systems on SharePoint (IPMS-SharePoint), ensuring stakeholders are aware of planned disruptions.

　　Oversees scheduled maintenance activities to ensure they are executed within approved timelines.

　　Reviews and updates our Availability Management program and plan, capturing feedback and lessons learned as part of our CSI2 program.

　　Produces and maintains the Availability Plan (Del 31), providing the initial plan 30 days of contract award and provides availability recommendations (Del 32) within 10 business days of request.

　　Delivers our Outage Management Process (Del 33) within 30 days of contract award and performs updates, as required.

　　Maintains the Daily Outage Schedule (Del 34) with the first submission within five days of contract award and performs updates as changes occur.

　　Provides the Capacity Dashboard and Weekly Disk Utilization Report (Del 59) with the dashboard operational within 90 days of award and the disk utilization report submitted within one month after contract award and weekly thereafter.

　　WHAT YOU’LL NEED TO SUCCEED:

　　Security Clearance Level: Secret

　　5-8 years of experience, BA/BS degree or equivalent years of experience

　　Experience leading a team of 4 or more team members

　　Required Certification: IAT II, CompTIA Security+ or equivalent

　　Location: REMOTE

　　US Citizenship Required

　　GDIT IS YOUR PLACE:

　　401K with company match

　　Comprehensive health and wellness packages

　　Internal mobility team dedicated to helping you own your career

　　Professional growth opportunities including paid education and certifications

　　Cutting-edge technology you can learn from

　　Rest and recharge with paid vacation and holidays

　　Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.