Job Description:

　　LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?

　　A job with AT&T as a Call Center Sales & Service Representative can provide you with exactly that!

　　This job reports to our 2321 N University Ave, Lubbock TX location. If considered, you must be able to report to this location.

　　Our Call Center Sales & Service Representative earns between $10.00 to $22.54. Compensation is a 60%/40% plan with average earnings over $70K and Top Performers earning over $100K (base pay plus commissions). Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

　　What you'll do as an AT&T Call Center Sales & Service Representative:

　　Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments

　　Provide world-class service by delivering an effortless customer experience

　　Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs

　　Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment

　　In addition to STRONG communication skills, our Call Center Sales & Service Representative must:

　　Satisfactorily complete on-the-job and/or classroom training

　　Effectively use multiple systems to identify and communicate products that meet the customer’s needs, and resolve the customer’s problem in a productive manner

　　Work day, evening, holiday, night, weekend and/or split shifts if required

　　Qualify on pre-employment screening.

　　Operate a computer and have basic keyboarding skills.

　　Joining our team comes with amazing perks and benefits:

　　Medical/Dental/Vision coverage

　　401(k) plan

　　Tuition reimbursement program

　　Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).

　　Sick leave

　　Paid Parental Leave

　　Adoption Reimbursement

　　Disability Benefits (short term and long term)

　　Life and Accidental Death Insurance

　　Supplemental benefit programs: critical illness, accident hospital indemnity/group legal

　　Employee Assistance Programs (EAP)

　　Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

　　AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

　　Weekly Hours:

　　40

　　Time Type:

　　Regular

　　Location:

　　Lubbock, Texas

　　It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

　　AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

　　We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status