TheOutreach Activation Specialist Irole is responsible for contacting external customers to activate Spectrum services through outbound and inbound calls. Guide customers through the entire activation process, troubleshooting any issues using various tools and applications. Utilize expertise and knowledge to ensuring a successful activation. Upsell existing customers on additional products and services. Reports directly to a supervisor but does not have any supervisory responsibilities.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently supports all efforts to simplify and enhance the customer experience.

　　Handle inbound and outbound calls with customers to get their Mobile device or Internet service activated.

　　Manage activation lead queues and dashboards. Responsible for getting leads activated with existing customers in accordance with company standards and policies.

　　Manage customer interaction professionally and efficiently.

　　Effectively guide customers through the process of activating device or services

　　Email customer instructions or additional information regarding products and services

　　Remain current and knowledgeable on every aspect of products.

　　Troubleshoot issues that arise due to missing product, technical difficulties, part replacement etc.…

　　Facilitate customer escalations to local management/support as required. Determine necessity for field visits.

　　Perform other duties as assigned.

　　REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand English

　　Ability to prioritize, organize, and multitask effectively

　　Ability to use personal computer & multiple software applications

　　Ability to work independently and in a group environment

　　Ability to effectively address/resolve customer complaints and issues

　　Ability to work while seated for prolonged periods of time, taking back-to-back calls

　　Knowledge of office procedures and Company policies

　　Required Education High School Diploma or equivalent

　　Required Related Work Experience and Number of Years Customer Service or Sales Experience - 2

　　PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge

　　Ability to solve problems while working under pressure

　　Knowledge of the cable/telephony industry - products and services

　　Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)

　　Knowledge of product information, packaging, pricing and current offers

　　WORKING CONDITIONS Office environment

　　Apply now, connect a friend to this opportunity or sign up for job alerts ! (https://jobs.spectrum.com/)

　　CSU126 2024-28252 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)