POSITION SUMMARY The Registration Advisor is responsible for assistingguests with the planning process for their visit by promoting allKripalu offerings through phone and online requests. This role answersguest inquiries regarding various amenities, maintains knowledge ofprogram offerings, and helps coordinate all aspects of the guest\'s stayfrom program enrollment, overnight accommodations, Healing Arts spaservices, R&R and other activities. ACCOUNTABILITIES /RESPONSIBILITIES - Provides exceptional customer service by providingguests with in-depth knowledge of Kripalu programs, facilities, programsand Healing Arts services. - Proactively engages callers and determinetheir needs and desires and make suggestions for potential Kripaluprograms and offerings to best meet to caller\'s interests. - Guidespotential guests towards programming and offerings that would meet theirneeds based on inquiry calls through closing techniques. Work towardsmaximizing rate of inquiries to sales. - Accurately records guestinformation in the ResortSuite hospitality computer system. -Successfully cross-sells additional, appropriate Kripalu offerings tothe caller. - Understands the overall picture regarding housing andconducts conversations with callers leading to optimal use of availablehousing stock. - Answers phones in a polite and knowledgeable manner,answering caller\'s questions fully and clearly. - Provides follow upwith guests and potential guests as needed. - Assists with otherregistrations and housing requests as assigned. MINIMAL QUALIFICATIONS -High School diploma or equivalent. - 1-2 years customer service/salesexperience. - Knowledge about Kripalu and the surrounding area. -Experience with phone service. - Strong customer service skills. -Professional & reliable. - Proficient with Microsoft office,specifically Outlook, Excel and Word. - Ability to learn new computersoftware applications. - Must be available to work evenings, weekendsand some holidays. BENEFITS (START DAY ONE OF EMPLOYMENT) - HealthInsurance - Dental Insurance - Vacation, Sick, & Personal Time, PaidHolidays - Vision - 403b Retirement Plan - Flexible Spending andDependent Care Accounts - Company Paid Short- and Long-Term Disability -Company Paid \$50,000 Life Insurance Policy - Free Meals in the KripaluDining Hall - Discounted Purchases in the Kripalu Shop and for HealingArts Services - Yoga Classes, and the opportunity to participate inKripalu Programs