Description Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position. Articulate and highly-skilled candidates could find an excellent career opportunity in this Customer Service Representative position. This could be the Detroit, Michigan Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary engagement. The position will be based in a dynamic, rapidly-changing call center.

　　Your responsibilities in this role

　　Deliver outstanding, friendly customer service in a timely fashion

　　Handle incoming telephone calls

　　Manage the fielding and sending of important written business correspondence

　　May support business development and client referral goals by actively cross-selling and referring customers Requirements - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

　　Enthusiastic attitude and an engaging businesslike approach

　　Ability to interact effectively with internal and external partners and clients/customers

　　Excellent communication skills (written and verbal)

　　Excellent problem solving skills in Microsoft Office applications

　　Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Data entry experience desired

　　Ability to navigate multiple computer systems and applications

　　2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

　　Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyStrong customer service and office administrative skills

　　If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .