This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4085068Arkansas Federal Credit Union\\Call Center Agent\\US-AR-Little Rock\\Job ID: 2023-2918\Type: Regular Full-Time\# of Openings: 4\Category: Customer Service/Support\Little Rock Headquarters\\\Overview\\

　　Working at Arkansas Federal Credit Union{width="286"height="93"}

　　Who we are

　　Arkansas Federal Credit Union is seeking enthusiastic, innovative, andwell-rounded individuals to build our team. Arkansas Federal, thelargest credit union in the state, emphasizes employee engagement andoutstanding service for our members. You are encouraged to challenge thestatus quo and bring new ideas to every aspect of the organization. Withan open-door policy from the top to the bottom, we are able toprofessionally develop our staff to cultivate talent and leaders. Westrive to make a difference in the lives of our Team Members, Members,Business Partners, and our Communities. Arkansas Federal is proud to benamed one of Arkansass Best Places to work.

　　What we offer

　　NO weekends!4 weeks paid time off plus 11 paid holidays in the first year.Basic Health, Dental, and Vision plans are 100% employerpaid for employees and dependents.Life Insurance at no cost to our employees.Advancement opportunities.Incentive compensation opportunities.Learning and development opportunities.Employer paid Long Term Disability and Life Insurance.401(k) matching plus additional pension plan at \$0 cost toemployee.Education Assistance.Paid community involvement up to 48 hours for hourly employees\\Responsibilities\\

　　*The role *

　　As a Call Center Agent you serve as an advocate and financial expertdedicated to helping members achieve their financial goals. Your primaryresponsibilities will consist of:

　　Answering inbound calls from Members with questions abouttransactions, account history, services through our online bankingplatform, and investigating inquiries.Building positive relationships and earn member trust to retainlong-term connectionsUnderstanding Arkansas Federal products and services in order toenhance member experienceWe are looking to fill positions at our new HQ in Little Rock. Hours ofoperation are 7:00 a.m. - 7:00 p.m.

　　\\Qualifications\\

　　*To succeed, you *

　　Are friendly, conversational and trustworthyAre proficient in using call center software and multichannel toolsAre passionate and sincerely concerned for othersHave 7-11 months experience as a call center agent, preferably in acustomer-focused environment within the last 2 yearsAre educated with at least a high school diploma or equivalentAre familiar with our industry and products (not required, butpreferred)\\\

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