call center agent.

　　louisville , kentucky

　　posted 5 days ago

　　job details

　　summary

　　$16.99 - $17 per hour

　　temp to perm

　　high school

　　category office and administrative support occupations

　　referenceAB_4450205

　　job details

　　Do you love helping people? Would like to play a vital role in providing support to patients and healthcare providers? Are you experienced in responding to phone calls, emails, and other requests with the aim of meeting or exceeding service level goals? Are you open to an ONSITE opportunity- with POTENTIAL for HYBRID? Then I would love to speak with you!

　　salary: $16.99 - $17 per hour

　　shift: First

　　work hours: 8 AM - 8 PM

　　education: High School

　　Responsibilities

　　The Customer Service Representative is responsible for providing support to patients and healthcare providers through the following various duties:

　　Telephone and administrative tasks.

　　Inbound and outbound phone calls, emails, and other requests

　　Meet or exceed service level goals.

　　Capture information, update systems, and investigate and resolve issues that arise during interactions with patients and healthcare providers.

　　Must be flexible, organized, and adaptable to changing program rules and regulations.

　　Provide availability and shipping information.

　　Respond to program inquiries, report adverse events, and execute day-to-day operations.

　　Maintaining patient confidentiality is crucial in this role. A high school diploma or equivalent is required for this position.

　　Please here or email your updated resume to [email protected].

　　The essential functions of this role include:

　　working in a smoke free environmentSkills

　　Patient Support

　　Call Center Support (1 year of experience is required)

　　Health Insurance Policies

　　Compliance Requirements

　　Follow-up

　　Active Listening

　　Telephone Etiquette

　　Empathy

　　Adapting to Change

　　Basic Computer Skills

　　Interpersonal Sensitivity

　　Typing Skills

　　Customer support

　　Customer Relations

　　CUSTOMER ORDERS/SALES

　　Customer Relationship Management

　　Basic Software Skills

　　Customer Service

　　Healthcare

　　Qualifications

　　Years of experience: 1 year

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　AD

　　anthony drummond

　　[email protected]