Business Systems Consultant Specialist

　　Date Posted: Jan 22, 2024

　　Requisition ID: 436396

　　Location:

　　Indianapolis, IN, US, 46204

　　Work for IndianaGrow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the Indiana Office of Technology (IOT):

　　The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

　　Salary:

　　This position traditionally starts at an annual salary of $79,118. Salary for this position may be commensurate with education and job experience.

　　Role Overview:

　　The Business Systems Consultant Specialist is a liaison between IOT and other business units within the state. You will help IOT to improve relationships with customers by promoting agency inclusion and open communication while emphasizing the stability of services. You build partnerships by gathering information, driving value, and creating mutually beneficial interactions that satisfy both agency and IOT needs and expectations.

　　As state agencies increasingly rely on technology, they often find they need to establish stronger communication between IT and outside business units. This role requires a wide range of experience, hard and soft skills, and the education to fill the job requirements. You will report to the Deputy Assistant IT Director/CTO.

　　A Day in the Life:

　　The essential functions of this role are:

　　Participating in the Information Technology strategic planning processes to identify and apply current and future service offerings to meet the needs of current and potential customers.

　　Overseeing and recommending quality improvement efforts.

　　Formulating and defining system scopes and objectives through research and fact-finding that reflect an understanding of user needs, business systems, and industry requirements.

　　Creating and managing process changes that integrate new processes with existing ones and then communicating changes to the impacted business systems teams.

　　Establishing and maintaining strategic partnerships with assigned customers in order to help them meet their business and technical needs.

　　Ensuring business and user needs are met with timely and accurate service.

　　Managing the expectations of customers, peers, vendors, and management.

　　The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

　　What You'll Need for Success:

　　The ideal candidate in this role should minimally have either

　　Management Experience and a solid understanding of Information Technology Services.

　　Customer service, vendor management, contract management, project management, and subject matter expertise for internal IOT processes.

　　Ability to understand customer agency business strategy and processes, as well as technical architecture (including applications, infrastructure, and governance).

　　Experience in written/verbal communication on an academic or professional level.

　　Excellent problem-solving skills.

　　Extensive knowledge of the organization’s business systems and industry requirements.

　　Broad knowledge of technical problems and solutions as they relate to the current and future business environment.

　　Ability to apply project management methodologies to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

　　Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

　　Ability to understand the implications of new information for both current and future problem-solving and decision-making.

　　Ability to understand how change management methodology aligns with and enhances project management and implementation.

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

　　Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.