Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Business Systems Analysis - Sr Professional I

　　What does a successful Business Systems Analyst do at Fiserv?

　　In this position within the DNA Deposits Development team, you will work to identify and assist with the software development process by defining and documenting software requirements and reviewing and testing the developed software to ensure that it functions correctly, meets our software development standards, and fulfills agreed to requirements with stakeholders.

　　What you will do:

　　Ensures quality design and delivery of projects and maintenance items

　　Works with internal stakeholders such as Product Owner, Client Care, and Implementation team to clearly define and document business problems

　　Communicates business requirements and proposed solutions to both internal and external stakeholders

　　Assists with diagnosis/troubleshooting of reported problems pertaining to the software developed team

　　Determines how to best implement required changes by working with Development staff, Product Owner, Quality Assurance staff and other Business Analysts

　　Creates business requirements documentation/use cases with sufficient detail to enable application developers to complete programming

　　Conduct System Testing on the developed software solutions to ensure the completed product matches with the business requirements and expected functionality

　　Participate and provide feedback in feature review sessions

　　Confirms user documentation effectively conveys the information needed to successfully use a feature

　　Familiarity with technical landscape that our software products use (databases, websites, servers)

　　Familiarity with typical software lifecycle processes and artifacts

　　Knowledge of running simple SQL Server queries for troubleshooting

　　Willingness to conduct functional sessions with the Client Care and Implementation team to reduce the client inquiries

　　What you will need to have:

　　Bachelor's degree in Computer Science/Information Systems or equivalent professional work experience3 to 5 years of business experience within the Banking and/or Credit Union industries...specifically in the area of CRM is a MUST

　　3+ years’ experience in applying principles and practical application of business systems analysis. In lieu of business analyst experience, individuals with strong banking experience and excellent writing and communication skills will be considered

　　Knowledge of the Software Development Life Cycle (SDLC) Process including agile methodologies

　　Experience conducting preliminary analysis and estimations for new product feature requests

　　Experience in writing requirement documents for application development

　　Ability to write high quality requirements that are easily consumable by the application team

　　Familiarity in writing test plans and software testing

　　Excellent verbal and written communication skills as this position requires extensive communication between technical and non-technical audiences

　　Must be self-directed and highly motivated with the ability to work independently as well as with a team

　　Ability to work in a fast-paced environment and manage multiple priorities simultaneously

　　Ability to develop and maintain positive working relationships

　　What would be great to have:

　　Experience with Skytap, Microsoft Azure, JIRA, and Confluence

　　Certified in Microsoft Azure Fundamentals (AZ - 900)

　　Experience with core banking systems

　　Experience reviewing and understanding the business process surrounding a client bank’s requested modifications.

　　Experience assisting or leading in root cause analysis of issues

　　Experience in recommending product enhancements or other appropriate actions to improve feature offerings

　　Experience utilizing systems and data to resolve business issues in the most effective manner

　　Experience providing financial or operational business-related analysis and research to support business goals

　　Experience with SQL, Jira, and Confluence

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.