The Role

　　Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

　　Administer Service Central resolutions based on assigned access and other HR systems-related support

　　Assists with maintaining accurate employee records including associate personal files

　　Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

　　Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects

　　Identify the potential for better team efficiencies and agree with the leader on their implementation

　　Fully responsible for keeping employee data accuracy and privacy

　　Facilitate monitoring of team’s tasks and accurate entry of completion in trackers

　　Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas

　　Enrich the processes and the value added services for the internal customer

　　Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

　　The Requirements

　　Bachelor's Degree

　　Strong HR Experience in a Shared Service Centre - open to fresh graduates

　　Strong written and verbal communication skills.

　　Ability to plan and prioritize workload.

　　Ability to use own initiative but work under instruction as required.

　　Ability to work as part of a team and alone with a ‘can-do attitude.

　　Maintain good working relationships with colleagues across HR.

　　Ability to provide a high standard of customer care.

　　Methodical and organized

　　Quick Learner and self-motivated.

　　Flexible and adaptable to changes.

　　Working knowledge of Excel and Word will be preferred.

　　Willing to be assigned on rotating shift

　　WTW is an Equal Opportunity Employer