Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　We are looking for team members to join our STEP Strategic Operations team in Costa Rica. STEP stands for Success, Technology, Experience, and Platform and is the heart of ServiceNow Innovation and Customer Success. Our team of dedicated Strategic Operations professionals partners with STEP Leaders and works closely with teams across Engineering, Product, Support, Design, Research, Sales, Marketing, and Customer Success. This specific role will be in our Product Strategic Operations team dedicated to supporting the execution of our product business units.

　　Our team works in business analysis & operations, project management, and strategy. You will work closely with other team members and the Leadership team of a business unit to directly contribute to our overall success. This is an excellent opportunity if you are looking to gain or extend your experience in strategy, planning, business analysis, project management and operations at a high-growth enterprise software company.

　　What you get to do in this role:Be a key team member embedded in a team dedicated to a single business unit. Exposure to senior leaders of a Product business unit.The job is a mix of activities including the following:Thought partner with a Product leadership team on a variety of efforts. Provide deep understanding and supporting data of business performance, customer behavior, product and team capabilities to inform business decision making and influence product roadmaps.Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functionsStructure complex problems, develop hypotheses, conduct analyses, and suggest data-driven recommendations to leadership, including C-suiteParticipate in strategic planning for the BU; this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutationsDrive people and talent initiatives to include but not limited to: All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagementPartner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring executionProgram manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and host regular update meetingsQualifications

　　To be successful in this role you have:

　　Level commensurate with experience and capabilities5+ years of relevant work experience preferably in tech strategy/ops functions, management consulting, investment banking, or private equityAbility to gain and maintain an intimate understanding of the business' key drivers, proactively proposing ways to increase business performance and efficiency.Expertise in Excel, Powerpoint required. Expertise in SQL, Tableau, and PowerBI a plusTop-notch data analytics and problem-solving skills, with an ability to synthesize.Top-notch written and oral communication skills. Be great at presenting complex information to a variety of audiences.Willingness to roll up your sleeves and take on whatever tasks necessary to get the job doneSelf-starter who thrives in fast-paced, high-growth environmentsExperience with business operations.Experience leading cross-functional initiatives end-to-end from strategy, inception, through to execution a major plusKnowledge of the SaaS space and business model is a plusExcellent English skills requiredFD21

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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