About Lumen

　　Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

　　The Role

　　The Business Service Technician is committed to providing world class services that exceed customers' expectations for quality, value, and reliability. Customer satisfaction and winning customer's continued business and loyalty is what helps make our company what it is today and positions us for success in the future.

　　Location: Scottsbluff, Nebraska

　　Posting - 1/18/2024 - 1/29/2024

　　The Main Responsibilities

　　Job Description

　　The Business Service Technician will install, maintain and repair a variety of major business communications systems including but not limited to Avaya, Shortel, Cisco etc… Additionally we support B1, HSI and Centrex (Analog and digital).

　　Note: Job bidding and selection will be administered under mutually agreed guidelines of the local labor agreement with IBEW 843. Attendance conduct and performance will be considered in the selection process.

　　What We Look For in a Candidate

　　Qualifications

　　Required:

　　• Relevant telephony experience totaling a minimum of 3 years working with B1, HSI, GPON and/or Centrex (analog and digital)

　　• Knowledge of basics in computer networking (Layer 1 and Layer 2)

　　• Proficient PC skills (Microsoft/Windows/Office)

　　• Ability to professionally communicate with our customers and fellow employees based upon our Unifying Principles

　　• Must have a valid Nebraska Driver's License and a good driving record

　　• Must have high school diploma or equivalent

　　• Must be able to read and understand service orders

　　• Must be able to distinguish colors

　　• Must be able to work any shift and overtime as required

　　• Must be able to travel for business related training and/or work assignments

　　Preferred:

　　• CCNA

　　• A+ Certification (Computer Competency)

　　• N+ Certification (Skill Understanding)

　　• Core Data – Networking 101-102

　　• Hosted VoIP experience

　　• Knowledge of PSAP, Avaya IPO (Basic up to 20 stations), Shortel (Basic up to 20 stations)

　　• Basic PBX programming skills

　　Compensation

　　Union Wage Scale : $15.40 - $31.98/hourly

　　What to Expect Next

　　#ibm

　　Requisition #: 331833

　　When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

　　This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

　　EEO Statement

　　We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

　　Disclaimer

　　The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.