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　　DHA, Housing Solutions for North TexasBusiness Process Analyst/Trainer####

　　Salary: $62,000 - $80,000Join the team dedicated to providing affordable housing solutions across North Texas.At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the business process analyst/trainer, you play an important role in helping us fulfill this mission by developing operational workflows to ensure compliance with federal and state regulations and DHA policies and procedures, and training staff in the use of DHA systems.

　　Key ResponsibilitiesAcquire proficiency in the operational features and capabilities of software platforms utilized by DHA, including CRMs.Design and implement tech-based programs to automate routine processes.Analyze application software for performance issues and determine resolutions.Monitor operations to ensure programming generates accurate and accessible data and achieves tactical goals and outcomes.Create checklists, procedures and documentation for program operations.Train staff on proper utilization of Yardi Voyager software and related programs, and basic organizational structures.####

　　Knowledge and Skills for SuccessA successful business process analyst/trainer has...

　　Knowledge of DHA organization, operations, policies and procedures.Proficiency in workflow analysis and internal control procedures and standards.Understanding of computer hardware and software use, installation, configuration and testing.Knowledge of security systems procedures and access controls.Understanding of telecommunications equipment and peripheral devices.Skill in collaborating with cross-functional teams.Ability to provide technical guidance and training.Excellent verbal and written communication skills.The ability to interact effectively with diverse groups of people.####

　　QualificationsDegree in Information Technology or Business, or a related fieldTwo (2) years of process analysis and improvementOr an equivalent combination of education and experience####

　　How to ApplyApplications must be submitted online by using the Apply button at the top of this page.

　　Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.

　　If you are interested in more than one open position at DHA, you must submit an application for each role.

　　The employment history section of the application must be completed. We cannot accept a resume as a substitute.

　　DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

　　In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

　　Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual preference, gender identity, genetic information, veteran status, familial status or age.

　　We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.

　　All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

　　Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

　　Answer every question.

　　Applicant Notice:Only one (1) position can be applied for on an application.

　　All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write N/A in that field.

　　A Resume will not be substituted for completing the Employment History section on the application.A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.