Overview

　　Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating how customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

　　Role Description:

　　The SBSEG Customer Success Business Operations team partners with executive leadership and teams across the company to accelerate informed decisions about where and how to allocate people, technology, and capital to deliver delightful experiences that retain and grow our customers. You will be part of a small team working alongside senior leaders to help craft strategies on critical issues and ensure successful execution. This is an exciting time to join this new team as we revolutionize the way small businesses run their business and deliver on our mission of "powering prosperity around the world."

　　What you'll bring

　　Current enrollment in a degree-seeking undergraduate program, with an anticipated graduation date no earlier than December 2024 Must reside in the U.S. during the summer internship program (see location below)Passion for the tech industry (such as through major/minor, past internships, extracurriculars)Curiosity and willingness to learn in a fast-paced environmentStrong analytical and problem-solving skills, including proficiency with modeling in Excel and/or Google Sheets to deliver actionable insightsStrong written and verbal communication; ability to convey complex concepts in understandable terms to audiences at all levels of the companyHighly collaborative; ability to partner with multiple stakeholders to influence and drive decisions

　　How you will lead

　　Conducting quantitative and qualitative analyses to support strategic recommendations, prioritize initiatives, and inform decisions about where and how the organization invests to drive customer experience improvements, retention, and growth and efficiencyFraming decisions for leadership, articulating trade-offs, and providing evidence to support informed decision-makingContributing to discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions to business performance challengesBuilding and maintaining relationships with cross-functional stakeholders in the context of driving growth and solving complex business problemsContributing to operating model improvements and development of rigorous processes to enable effective decision making and information flow