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Business Member On-Boarding Specialist
Business Member On-Boarding Specialist-March 2024
Colorado Springs
Mar 31, 2026
About Business Member On-Boarding Specialist

  Join our Air Academy Credit Union team in this newly created position!We're seeking a Business Member On-Boarding Specialist in the CommercialLending and Business Services department at our corporate location in ColoradoSprings. This position will work directly with members and provide criticalback-office support for the Commercial Lending and Business Services team,with the goal of both retaining and growing full business relationships.Recognized as a Gazette Best Workplace since 2017, we're committed toimproving the lives of our members and communities by doing what is right,not what is easy. We want to exceed the expectations of anyone who comes ourway by providing custom, caring financial solutions. With assets over $860million and over 45,000 members, we walk alongside our members on theirfinancial journey. Their goals are our goals and building stronger communitiesis what we do. Each year, AACU gives time, money, and resources tonumerous community organizations, projects, and programs.Hybrid work option available based on employee performance.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  Manage the account opening experience for all business accounts generatedthrough Activity Manager, the Business Services email, and the departmenttelephone hotline.Execute account maintenance requests for existing business members.Must be able to identify opportunities to cross-sell our growing suite ofbusiness banking products at time of onboarding and be a resource for allexisting members interested in new products. This includes not only ourchecking and savings products, but also ACH Debit/Credit, BusinessInsurance, Business Credit Cards, Merchant Services, and Payroll requests.Work with Business Banking Services Manager to identify and pursuecross-selling opportunities to grow products per member.Work with the Business Services Implementation Specialist to identifyopportunities for improvement, with the goal of growing business members,deposits, services, and streamlining the business member onboarding process.Take ownership of escalated member issues and leverage the appropriateresources to champion results.JOB REQUIREMENTS:

  Strong written and verbal communication, time management, interpersonaland multi-tasking skills are essential.Maintains professional, courteous, and respectful manner while providingquality service.Valid driver license and reliable transportation to travel to all branches forstaff, member, and prospect meetings.EDUCATION/EXPERIENCE:

  Two-three years of experience working in banking or customer service.

  Pay Information

  The pay ranges represent the low and high end of the base salary range forthis position. This position is eligible for incentives and an annualcorporate bonus based on overall performance.

  Grade Value 700: $19.00 - $24.52/hour

  AACU is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, creed,religion, sex, sexual orientation, gender identity, genderexpression, marital status, familial status, ancestry, nationalorigin, disability, status as a protected veteran or any other statusprotected by local, state, or federal law. We perform pre-employment drugtesting, consumer credit history checks and criminal background checks.

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